Little India Restaurant - Lunch Buffet

My overall rating

This was our fourth time ordering from Little India. Even though the vegetable pakora and the onion bahja are soaked in grease, and there is too little papadam and it always arrives broken up into little pieces - the entrees are so good that we...   +

This was our fourth time ordering from Little India. Even though the vegetable pakora and the onion bahja are soaked in grease, and there is too little papadam and it always arrives broken up into little pieces - the entrees are so good that we overlook those shortcomings. We mainly choose to order from this restaurant however because the price is about $20 cheaper overall then the average Toronto restaurant. Unfortunately next time I'll be ordering from the pricier Bombay Palace or Indian Hut - these are places that are tried tested and true - plus you won't have to deal with the hassle of Little India's terrible customer service.
On a snowy night it took 2 hours for our food to arrive, which we understood. However, when it did we discovered that our chutney and pickles had been forgotten (but we had been charged). We called the restaurant right away, and I asked the man who answered if the driver could come back to deliver those items while he was still in the area. The man stuttered, said that the driver couldn't come back and that we had to call Justeat. I knew that the notion that it was Justeat's fault was ridiculous as the items were clearly on the bill. If I was in this man's shoes, I might have offered an unhappy repeat customer a credit. This man offered nothing. Since he didn't, I told him that we wanted what we paid for to be delivered, or we would be sharing our poor experience online. He said to go ahead if I wanted, because they were doing the best they could.
I'm assuming that this wasn't the restaurant owner I was speaking with, as this man didn't seem to know much about customer service or accountability. Too bad, as Little India will now be losing about 2 orders a month from this customer.
If this is Little India's "best" - well, perhaps some Customer Service training is in order... Or I suppose they'll lose the customers who don't appreciate their "best".
Spend the extra $20 and order from Bombay Palace or Indian Hut, and save yourself the hassle!!    -