LeapFrog LeapPad Ultimate

My overall rating

Avoid Leapfrog products for your children!!! I purchased their products for my children to use because I thought they were a reliable company…after all they are supposed to cater to children, right? Well, today one of my computers died that had...   +

Avoid Leapfrog products for your children!!! I purchased their products for my children to use because I thought they were a reliable company…after all they are supposed to cater to children, right? Well, today one of my computers died that had their software on it. When I attempted to go to their website to download the software for my new laptop, it was missing?!? After spending an hour searching and calling their ‘Customer Support’, I discovered that the electronic products I purchased through their company are no longer being supported or sold by them. Oh, and guess what? The devices are now rendered USELESS!!! Toys that my children play with, can no longer be used because they have a lock on the screen that states the only way to use them is to go to their website and download the software…..the software that they removed from their site and refuse to let us use!!!

Now, my children have useless devices and I have spent hundreds of dollars on these toys through this company. Furthermore, after speaking to both customer service AND an executive responsible, I am told the same thing over and over, it’s not supported, then complete silence. Basically, tough luck for spending your hard earned money on our products, but now you can’t use them. Even worse, is the disappointment of my children who enjoyed playing with the toys and can NO LONGER USE THEM. When asked what Leapfrog intended to do to rectify the situation, they said unfortunately there is nothing they can or will do. No replacement, no sending me the software they hid, not even so much as a coupon to help alleviate the cost of being forced to purchase new toys for my kids. THIS COMPANY IS A DECEITFUL SHAM!!!!!!! DO NOT WASTE YOUR HARD EARNED MONEY ON LEAPFROG PRODUCTS!!!!!!!

DO NOT BUY ANYTHING FROM THIS CON-ARTIST LEAPFROG COMPANY!!!!!!!    -