Urban Planet Jeans

My overall rating

Made an online order and purchased express shipping. Over a week later still had not received my order. Called all the numbers I could find and was put on hold immediately. After two days of this I finally received an email telling me to call their...   +

Made an online order and purchased express shipping. Over a week later still had not received my order. Called all the numbers I could find and was put on hold immediately. After two days of this I finally received an email telling me to call their courier. Same thing there. Tracking my order online came up with ‘order not found’. Back to urban planet...when I was finally able to get a response and not a number in a queue they said they cannot ship to my address that they had already accepted (and I had used previously) and they would not refund my order or my express shipping. Still have not received my order, and all they have said is they will try to contact the courier.    -