Shapes Fitness Centre Winnipeg

My overall rating

If I could give ZERO stars here I would. . .Search and read reviews before you get sucked into this scam of a company. Read on and decide for yourself. I would never ever recommend this place to anyone. . . Very poor business ethics and zero...   +

If I could give ZERO stars here I would. . .Search and read reviews before you get sucked into this scam of a company. Read on and decide for yourself. I would never ever recommend this place to anyone. . . Very poor business ethics and zero customer service. . . Was excited to sign up for a one year membership on February 28 2020 thinking this was a great treat for myself, a 24/7 women's only fitness center, 2 blocks away from my house. Awesome!. . Then Covid closed all businesses on March 18 (photo attached, stating Membership Fees will be Frozen, but mine were NOT) - so you could not access Shapes facilities even if you wanted to. I tried to cancel my brand new contract (I only set foot in the door TWICE before the lockdown) - but they were completely unreasonable (very rude too) and said it was too late to do so (had to requested be within 7 days, in writing). They kept withdrawing money every 2 weeks from my account for 6 months - even while they were CLOSED!! Emails/phone calls did not help fix this. . . Oh, then months later they put a Covid-19 "Waiver" up on their website which you have to sign before you can access their limited (appointment only) facilities (because Covid is so transmissible and high risk). Basically it says Sure Come On In, Take A Chance - But If You Catch Covid Here and Die It's Your Fault Not Ours. People with any medical issues clearly cannot sign this waiver! . . . So, a year later, I have now paid almost $1000 for something I couldn't even use! A decent company with ethics would have taken the pandemic into account and made judgement calls to let newly signed up people cancel rather than continue to steal money from them for no services. Gouging and thievery. . . OH - and getting harrassing calls daily from a COLLECTION AGENCY saying I owe Shapes money on top of it when I do not? The ultimate insult.    -