Evelyn Charles

My overall rating

I'm extremely disappointed in the service at Evelyn Charles. I had a facial at the Southcentre location and was introduced to a medical skincare line that TuTu said would solve my skincare concerns - clogged pores, blackheads and acne. As I know...   +

I'm extremely disappointed in the service at Evelyn Charles. I had a facial at the Southcentre location and was introduced to a medical skincare line that TuTu said would solve my skincare concerns - clogged pores, blackheads and acne. As I know I've had issues with different skincare lines in the past, I asked specifically if I could return the product for a refund if I didn't see results/ had an issue with it - TuTu told me that yes, I would receive a full refund. I have been very unhappy as I haven't seen any change in my skin, and my face started peeling everywhere - including the tip of my nose and the bottom of my lip. I tried to bring the skincare back on Tuesday and was told they have a no return policy. I let the receptionist know what I was told and asked to speak with a Manager - there wasn't one in the spa that day, but she did call a couple of individuals to see if there was anything she could do. At one time, I was told they would exchange the product for something else... then was told that no they wouldn't do anything. TuTu came to speak with me and told me again that I could receive a refund - she was then corrected by the receptionist and told that the Manager, Cheryl, said they would not do anything. I am EXTREMELY disappointed that the individuals who sell the product are allowed to tell their customers what they choose in order to get a sell (I assume they get some commission from the sale), but the spa won't stand behind the word of their employees. The receptionist tried to do everything she could to help, which I was thankful for. I have been going to this spa for 15+ years, but will never again support a business that has such little regard for their customers. I now have $500 of skincare products that I can never use given the effects they had on my skin!    -