Donato Salon & Spa Yorkdale

My overall rating

My personal experience isn't as crazy as the last two people, but I can say I agree with them that Donato is NOT worth going to or paying the high price! After being fed up with Testarossa at Yorkdale, I decided to try Donato after a friend of...   +

My personal experience isn't as crazy as the last two people, but I can say I agree with them that Donato is NOT worth going to or paying the high price!

After being fed up with Testarossa at Yorkdale, I decided to try Donato after a friend of mine gave it high recommendations.

My first experience with Donato was alright, the receptionist/cashier girl wasn't too friendly, but my hairstylist was very nice and upbeat which I liked. My hairstyle turned out alright, although I felt like I was a bit rushed. The overall atmosphere of Donato was very stuck-up though, which doesn't make a person feel very welcome.

The second time I went to Donato is probably what drove me away from that place. This time I was there for a prom package I purchased (makeup & hair) First of all, the receptionist was very rude and gave me attitude because I arrived early: my appointment was for 12:00, but somehow it got mixed up and changed to 12:30 which I wasn't too happy about. I walked around for a while then came back at 12:30 to have my makeup done first: the girl was nice and I liked her; getting my hair done was a different story.

I paid extra to get the so-called senior hairstylist, but all I got was a lot of attitude and poor service. First of all, she acted as though she had better things to do with her time and barely gave me a chance to explain what I wanted done, then later gave me attitude for not telling her exactly what I wanted! It's kinda hard to explain when you only give me about five seconds to explain myself before you start going at my hair without being able to actually SHOW you how I wanted it up. When she asked how it looked and I suggested a slight alteration, she got prissy and told me I should have explained it better to her... but it was obvious she hadn't done it right the first time. I also hadn't gotten my hair cut for a long time and it had grown out, especially my bangs, but she refused to just give them a slight trim so they weren't so long. I could tell that she was rushing WAY too much and wasn't putting a decent effort into it. There were more things she could have done to make it look better.

If I weren't so pressed for time to go home and get ready I would have said a lot more. I didn't come there to pay that hairstylist a hundred dollars for a half-assed job and rude customer service AND be expected to give a good tip. I'm definitely not going there again!    -