Fiorio Salon and Spa - Square One Mall

My overall rating

I usually get my hair cut and styled at this place at square one called FIORIO. I have always had a good experience except this last time. It was a complete disaster. I had mid length hair and wanted to get it trimmed and styled. I told the...   +

I usually get my hair cut and styled at this place at square one called FIORIO.
I have always had a good experience except this last time.
It was a complete disaster. I had mid length hair and wanted to get it trimmed and styled. I told the stylist what I wanted... she seemed to have understood what I wanted.

I am extremely picky about my hair since its silky and thick, a mistake is obvious.
She spent over an hour cutting my hair but seemed like she had no clue of what she was doing.
I didnt interupt thinking she would atleast get into styling it. It was insane.. she kept on cutting each side turn by turn and never go to the length of it.
After an hour an half, She just kept doing the same thing over and over again she had no idea what she was doing she came to my bangs and I just stopped her and told her that I'm really nervous with the way you are doing this. Its not the first time i have trimmed and styled my hair...she was shivering while she did it and seemed like she would cry.. so I didnt know what was wrong with her... she can take a break if shes tired but atleast dont ruin my hair. Then she started blow drying it and then cutting again... I was confused and told her that I dont know wut your doing. When I saw my hair half done she had completely ruined it and was nothing like I asked her and on top of that she wasnt even sorry... she called another stylist who came and was like wut did u want really rudely and said that if u want me to fix it you gotta wait for 45 mins.... I was like i have already been here for over an hour and half and this is wut I get with your attitude. The manager was not available. I went to the counter and I told her what had happen.. shes like you have to pay the whole amount of I will not let you go....I was like amazing customer service for a loyal customer. Extremely disappointed.the receptionist told me that the manager will call me and ask me to come in to get it fixed..
The manager called the next day and left a rude message on my voice mail....
and its not even cheap.. esp for ruining my hair... never going there again...!!!

Not recommended at ALL unless you know someone who has done a good job...
and not to forget I asked this stylist how long she was working here.. she said 2 YRS.. and I have never seen her there...    -