Bloomex

My overall rating

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ordered flowers from Bloomex for my mom's 70th birthday. They charged $14.99 for delivery between noon and 5:00pm on March 17th. The flowers had not arrived by 5:30pm. I tried contacting...   +

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I ordered flowers from Bloomex for my mom's 70th birthday. They charged $14.99 for delivery between noon and 5:00pm on March 17th. The flowers had not arrived by 5:30pm. I tried contacting the company and was only able to exchange messages online as there is no telephone number to speak with a live person. I requested the order be cancelled as my mom had left for the evening to go for dinner. Olivia, the representative I communicated with told me I would receive an email. After checking my email throughout the night I contacted Bloomex again. This time I communicated with Kelly who advised me that there had been a problem and, again, someone would email me. Again, I requested the order be cancelled.
This morning, March 20th, my mom received a call from Leslie of the Winnipeg Bloomex store. She told my mom that she never made the arrangement on Friday, March 17th because she only had old flowers in her store. I called Leslie and she told me the exact same thing and asked if I wanted flowers to be delivered. I told her there was no point in delivering flowers given that my mom's birthday was 2 days ago and requested the charges be reversed.
I received an email from Bloomex advising that a refund was not possible since the order had already been prepared. Bloomex never acknowledged that the order was cancelled and a request for refund was made before the Winnipeg store ever made the arrangement or that the Winnipeg florist admitted that she didn't even prepare the arrangement on Friday, the day it was supposed to be delivered.
Bloomex has the absolute worst customer service I have EVER encountered. If you are depending on a timely delivery I strongly suggest you take your business elsewhere. I'm actually wondering whether this is even a legitimate business or a scam. BEWARE!!!!!    -