Donato Salon and Spa Square One

My overall rating

Traumatised - I went to the salon to have root colour for my dark roots. I also asked the stylist to brighten my hair by one shade all over. When I saw the result (which I didn't see until after everything had been done), I had white/silver...   +

Traumatised - I went to the salon to have root colour for my dark roots. I also asked the stylist to brighten my hair by one shade all over.
When I saw the result (which I didn't see until after everything had been done), I had white/silver bleached hair. I burst into tears with the shock. I looked awful.
I'm from the UK and I have to say it is a completely different experience here in Toronto. Firstly, you cannot get colour done in the UK without an allergy test 24 hrs in advance. It is law in the UK. Secondly my colorist there took hair samples to test before she would agree to colour. Then she refused to use all over bleach as she said my hair wasn't in good enough condition. Then there was a long consultation looking at photos and colour swatches.
Here at Donato, I was ushered to a chair where I told him I wanted roots lightened plus a shade brighter all over if possible. He rushed off and the consultation was about 15 seconds. I should have been worried then but I wanted to trust that he was so experienced that he knew exactly what to do. He put bleach on the roots and then said he was off to mix colour for the ends. I didn't realise that he would bleach my entire head, removing all traces of colour and any nice highs and lows. He did try to fix it three times and the manager was involved but when my hair started to look pink and I was an hour late for work (was there 3 hours) and had been crying solidly for one of those, I told him I wanted to leave.
They were very worried I wouldn't pay and I was escorted to the cash desk and charged $203 plus tax with the offer of another free appointment. Considering I like in the UK and leaving in 4 days and I had lost my trust in them as professionals, I said I wouldn't be returning. So they charged me $200+ to ruin my hair which I will have to spend another $200 correcting when I get back - if that is even possible. Please proceed with blonde colour at this salon with care................................    -