Manic Panic Hair Dye

My overall rating

The actual product is fine, however the customer service was horrible. When purchasing, it was not clear how much shipping was, until I checked my bank app. $30!!!! So the entire purchase was $80, which was just way too much. I wanted a refund, and...   +

The actual product is fine, however the customer service was horrible. When purchasing, it was not clear how much shipping was, until I checked my bank app. $30!!!! So the entire purchase was $80, which was just way too much. I wanted a refund, and was emailed back by the customer service manager, Trina. Although I originally asked for a refund before the product had been shipped, she didn’t offer any actual help until the product was shipped and simply told me I couldn’t get a refund. I claimed this was unfair, since I reached out before it was shipped, and I was replied to with a very condescending email stating that I don’t get a refund. Zero star customer service. Very unhelpful and made me feel extremely ignored.    -