The Blue Shoe Box

My overall rating

My worst customer experience--ever. I bought a pair of boots, and was told that I'd have 7 days to return them if I changed my mind. I came back 3 days later, and the salesman didn't know how to process the return. He told me to come back to the...   +

My worst customer experience--ever. I bought a pair of boots, and was told that I'd have 7 days to return them if I changed my mind. I came back 3 days later, and the salesman didn't know how to process the return. He told me to come back to the store 5-10 minutes later, after he spoke to the owner, but he still didn't know how to process the return when I came back and told me to come back in another 30 minutes. So I came back an hour later, only to find out that the salesman still didn't know how to process the return.

I spoke to the owner on the phone and he told me to come back another day and assured me that they'd be able to process the return then. Needless to say, I was not happy about the prospect of having to come back a 4th time, but agreed to come back that Saturday.

When I came back, they fiddled with the debit machine for 30 minutes, saying that there wasn't something wrong with my debit card (i.e., that it's scratched). I pointed out, however, that I don't have problems with my card elsewhere and, moreover, had used that card to make the purchase at their store only days earlier.

They called TD Bank to figure out how to work the debit machine. They relayed that TD said it wasn't possible to process returns via debit. I thought that was strange because I've done returns using debit without any problems. I asked them to pass the phone to me, upon which I learned from the TD Bank rep. that the store had opted not to have the capacity to process returns on their debit machine--so all their fidgeting with the machine was pointless!!!

They told me that I could come back to pick up a cheque from them or that they could send it via mail. I told them that I wasn't going to come back a 5th time to the store and that, frankly, I didn't trust them to send a cheque via mail. Since debit didn't work, I wanted cash. He told me that "sweetie" it's not possible because there wasn't enough money in the till. I told them that they could get it from the bank. Finally, the salesman took $150 out of his wallet.

All in all, their incompetence (and perhaps even dishonesty) = a waste of time and energy. Will not go back to this store and I advise other chicks not to go either!    -