Salon Crave

My overall rating

I visited this place on 9-3-2013 for cut and color. My stylist was Jerry. Upon arriving home, I checked my hair and noticed, that it was noticeably uneven. I seriously debated calling or going back,as I was thinking, if they can't get it right the...   +

I visited this place on 9-3-2013 for cut and color. My stylist was Jerry. Upon arriving home, I checked my hair and noticed, that it was noticeably uneven. I seriously debated calling or going back,as I was thinking, if they can't get it right the first time, how can you have confidence to trust that the 2nd time, is gonna be the charm? Didn't want to ruin my hair more. But after more thought, I decided to be optimistic,heck everyone is entitled to have a bad day right? and I did spend 100.00 dollars. So I call, and am asked to go back on 9-6-2013. Well, of course, when I get home, I did a more thorough "inspection". Still, hair is uneven, not blended in, not even balanced. Then that's when I see some gray hairs, that were supposed to be colored over, pop out at me! It was too late to call them, as it was past their business hours. I look them up on facebook, leave a message, "not a nasty one". Next morning, I go to their facbook page to see if they had written a reply back to me. Negative! Furthermore, my post/comment to Salon Crave was deleted and any options to send a message to Salon Crave, had "mysteriously vanished". I am really disappointed! If Salon Crave, (or any business for that matter). Believes in their product, they should at the very least, get in touch with their clients to try and make it right. I did leave my full name and the dates I visited. Deleting posts from clients, without even discussing the matter or trying to find a solution, speaks volumes. Not only do they not give good hair service, their customer service lacks as well!!    -