Metro Grocery Store

My overall rating

Have been a loyal customer at Metro for many years -it's close and I like the fresh products. For my second online order yesterday from Metro.ca the total was $50.21 with delivery next day. When I received a delivery confirmation email the next day...   +

Have been a loyal customer at Metro for many years -it's close and I like the fresh products. For my second online order yesterday from Metro.ca the total was $50.21 with delivery next day. When I received a delivery confirmation email the next day I noticed that the total cost had increased to $61.68. That's a $11.47 increase -no explanation.

When I called Metro Customer Service for an explanation I was told that the cost of the items on sale no longer applied because the sale items expired on delivery day. I find this very disingenuous. If I bought items on sale at grocerygateway.com, walmart.ca/en/grocery and delivery was several days later the items on sale are honored -delivery should not affect the sale price. In fact if I purchased a TV on sale from bestbuy.ca for $1,500 ($1K discount) and the delivery was a 2 days later Best Buy doesn't jack up the price to regular price of $2,500 because the sale ended on delivery day.

I find that Loblaws and GroceryGateway products are just as fresh as Metro's -if not fresher. Going forward online orders for my household will be purchased at www.loblaws.ca and www.grocerygateway.com. Beware of Metro.ca sales practices. After this experience I'm now an ex-customer and don't recommend this business.    -