Shapes Fitness Centres

My overall rating

I have signed an yearly membership for myself and my wife on a commitment of more than 2000.00 dollars about 5 months ago. Then approximately a month ago I had my shoes stolen on their facility at Pembina highway. In the same day I complained to the...   +

I have signed an yearly membership for myself and my wife on a commitment of more than 2000.00 dollars about 5 months ago. Then approximately a month ago I had my shoes stolen on their facility at Pembina highway. In the same day I complained to the employees on the front desk and they simply mistreated me saying I should be mistaken and that couldn't happen, probably I had lost my shoes. And they also said if that was true it was not their business. They are not responsible for it and they would not do anything about it. Then I talked to the manager of Pembina unit and she told me again it was not their responsibility. So Ive tried to solve my problem talking to someone from the head office. I asked them to see the footage from the place where my shoes were and the lady that I emailed said they could not access to protect the members privacy but if I sent her a police report she could do it. I did the police report and sent to them. Then she got another snag and said actually she just could access the cameras if the police asked for it. I asked for a discount divided on the last payments I have on our contracts to try compensate my harm but they said they could not do it. And when I said I would cancel the plan she just told me "go ahead and do it on any of our facilities, you are going to pay the rest of the 7 months you still have on the contract anyways."
That is the type of respect they have for their members. What they said made me thinking, who they are protecting their? Theaves?
Talking to some friends I discovered it have been happening to other people several times there.
Do not they give me reasons to think that could be one of his employees who is stealing us? They do not want to check it. Does not matter for them.
Anyways, Shapes does not care about their members.
Be careful there, you could be the next falling into the trap. And you know what Shapes is going to do. Laughting on your face as they are doing with me.    -