Poor Customer Service

I was excited to order a dress for New Year’s Eve. I ordered in November to allow plenty of time to arrive. At first everything was tracking according to the promised schedule. Then my dress got tied up in customs India. No big deal, there was still enough time for my order to arrive for New Years. I contacted the courier to see if they had more information on the customs delay and was advised to contact the shipper as they would have needed to be in contact with customs agents. I emailed eShakti for an update and was told items will usually clear in a few days (like it was no big deal and happens all the time). My follow-up question as to what happens if the dress does not arrive in time for the event remains unanswered.

On December 21 an eShakti package finally arrived, 7 days late. I was willing to overlook the lack of response, as my dress had finally arrived. Or so I thought. Upon opening the package it became very apparent that I had been shipped the wrong dress. I had ordered a full length floral gown customized to my measurements, I received a knee length plaid concoction that wasn’t even close to my size. I promptly called eShakti customer service and the woman I spoke with was very nice and apologetic. She asked if I could send her pictures of what I had received and the label, so she could figure out what happened. I did as requested within 5 minutes of hanging up from the call, sending it to her attention as she requested so that she could look into things right away. An hour later I received a response via email from the same woman I spoke to on the phone saying she’d forwarded on my email and I could expect a response in 24-48 hours.

Today is December 26 and I still have no response and no dress. I followed up this morning via email and received a canned response about their return process. Nothing about the location of my order, nor how to return someone else’s order that was shipped to me in error.

Bottom line, I would not order from eShakti again and I really hope I’ll eventually receive a credit.