Absolutely the worst customer service I have ever encountere

I have only been with Fido for 4 months and had to get my cell phone fixed because the power button stopped working. I was then told by Fido that I would have to send it away but would not be given a loaner phone and I would still have to pay the full month's bill, even after not having use of my phone for an estimated 3 weeks. It was the most drawn out, ridiculous and infuriating experience I could imagine. I had to speak to 8 different employees, each giving me a different answer and passing me on to someone else. I was given so much incorrect information and sent back and forth between employees for nearly a week. I finally raised proper hell and was contacted by a "customer escalations" representative. He was eventually able to help me resolve this issue. I would have ended the contract immediately if it wasn't going to cost me almost $450. Once this contract is finished, I will never deal with them again.