I like that it is soft-sided and the cushion on the inside is very soft. My cats loved it. I sprayed some catnip to make it more enticing for them to go into it. It is easy to remove the cushion to wash or to scrub the outside if it gets dirty. There are plenty of pockets along the outside and even a side zipper where you cat caress your pet or have him/her stick his/her head out. It is comfortable and easy to carry either with the shoulder strap or the short handle straps. Definitely recommend this!