Used twice and one wheel came apart

Bought luggage for my son to use on a 5 day bus trip. Since then the luggage sat up in his cupboard for 5 years. Forgot it was there until he moved out. Not a cheap suitcase was around $350-$400 . Took it on a weekend trip and one of the wheels fell apart. Emailed the company and they were prepared to send me a new wheel for free but shipping was going to cost me $80 AU plus taxes. No alternative to ship from another country so luggage is useless unless I buy cheap and Ill fitting one on eBay. I have a cheap overnight luggage from another brand I’ve had longer that gets used multiple times a year with no wheel issues. Won’t be purchasing again I’m afraid. Sometimes you don’t get what you paid for.

Doesn’t follow thru with warrantee

Got the Heys luggage large and 2 years later the wheel broke off just taking it off the bed onto the floor. The plastic cracked and the wheel came off. Can’t use it at all. It had a 10 year warrantee so I took it back to the Bay, and they wouldn’t refund and gave me a number for luggage repair here and they said I had to contact the manufacturer. I talked to Heys on the phone & they told me to send an email with the pic to their customer care. I did that and they sent an email back saying they didn’t cover it because it was “in transit” damage. Really? I took it off my bed onto the floor(!) They said that probably there was a small crack in it to start caused by the airlines somewhere before it actually broke(!!!) So any way out of a warrantee and they’ll do it. Wouldn’t buy Heys again!