My mother purchased this kit for me a few months ago for my birthday. I was so excited as I've always wanted to try a microdermabrasion kit. I charged it overnight and the next morning when all the kids were entertained I decided to treat myself which doesn't happen very often! I covered my face with the exfoliating cream picked up the unit and hit the power button...the unit started for about 30 sec and quit. When I tried the power button again, all I got was a very faint clicking sound. I washed my face off and very disappointed sat down to write a note to Homedics to explain the issues with my faulty unit. Today, I recieved this response from their customer service "I don’t know where you could get it repaired, possibly someone where you live who works with small appliances"
I responded to them immediately advising this was my first time trying a Homedics product and I am extremely disappointed in how they stand behind their products and their lack of customer service! Since then, I have found several reviews online advising people of the problems with this product and that it doesn't charge or keep a charge. Lesson learned!!!
I would definitely NOT recommend this product and would advise to be very careful if purchasing ANY Homedics product as they don't appear to stand behind their warranties!