difficult to get product out of rollerball applicator

It's possible that the rollerball I purchased was faulty because mine is so difficult to use. I have used many rollerball type products in my early teens days, and application should be easy. But the rollerball has a hard time rotating and barely any product is released. The only way to retrieve any product is to completely remove the rollerball top! The formula of this gloss is quite sticky and tacky. It applies clear and for the most part, I couldn't detect any fragrance. It is infused with coconut oil, and is quite moisturizing if you can get the product out.