From False Advertising to Bad Customer Support

It is very rare that I cannot find at least a small positive with a product or service and this is one of those rare experiences. I subscribed to Ipsy 4 years ago and was thrilled to move up to the Glam Bag Plus. Even though I routinely received red lipstick and a black liquid eyeliner in every box/bag when I specifically marked my profile as not for me and monthly reviewed my dislike of the color, categories and formulas. Then I was offered the GlamBag Ultimate two months prior to it shipping and I was so excited because they specifically said that they were going to be customizing our products based on the profile and based on the product that we chose for ourselves. It was going to be 8 full size high quality products and 4 deluxe samples worth $250. Not up to $250 or approximately. I received my Ultimate and was so let down that I contacted them. My box had 4 full size products (including a red lipstick and black liquid eyeliner!) and some generic paper face masks from brands that I have never heard of! Keeping an open mind I started looking up the products and realized that my box value was $136 based on the product manufacturer prices with no discounts or sales taken in to consideration. So I contacted them again and expressed my concern and requested a refund or even a credit for the next month. I was offered 800 points to get a sample size product from them. No apology or even acknowledgment of how I felt. Nothing! I canceled all of my subscriptions with them and I even waited 6 weeks to write any reviews because I wanted to write based on the facts and not based on my emotions and anger.

Good for new products

I have been a member of Ipsy for 6 months now and have been introduced to many brands I would not know about otherwise. It's great to get samples, deluxe samples and a few times I have received full size products. Recently they raised the price from $10 to $12 supposedly to offer a better personalized experience. I haven't notice improvements for the addition $2 and would like the $10 back.

If you love trying new products, Ipsy is a must

I love sample products because I love trying new things! If you're like me and love the newness of a product as much as its effect, Ipsy is a great way to satisfy the urge to buy new makeup. You get 5 sample sized products every month, with options to add on more items and opportunities to get new items for free by reviewing the items in your bag. It's great!

Beauty items for a good deal, I'm a monthly subscriber.

I love being able to try new beauty products, but normally it would break the bank. With ipsy you can try new products every month. Some things are amazing, some things are duds it's really luck of the draw. I love that you can also add on full sized items for a really good price.

Best monthly subscription beauty bag!

Been with Ipsy for years now and have had an exceptional experience all around. Customer service is top notch. They are always quick to respond and always go above and beyond. Price has remained the same yet service improved greatly. Products are always brand name and packaged beautifully. Makeup bags are gorgeous and top quality. Personalized picks now available and subscription based on personal information you provide and are able to alter anytime. Variety of subscription options available if you want more or less, plus they have a points system to get free goodies!

i cannot get enough

I love this service. I can choose from hair, nail, skin and make-up products. Customize what i recieve and can update my preferences as often as i want too.
They send you 5 products and a cute bag every month, and at least one product is full sized. Its a great way to test out new colors, scents and makeup without having to pay for something you might not like. And bonus, they ship so you can buy what you love straight from the site

Ipsy bag

Shipping costs high and advertised in usd value, so it’s not just “ten dollars” for shipping. The things you get aren’t even close to what you set your profile to receive... some few and far between gems in it like brushes and or the brand name samples they send

I love Ipsy!

I was really skeptical at first, with the exchange rate & shipping to Canada this ends up being about $21 so I signed up to give it a try. After getting the first month I wasn't super impressed but signed back up out of pure FOMO. I am SO happy I did. Every month has been getting better than the rest. I always get at least one luxury brand as well as others I wouldn't have heard of otherwise. I even get excited about the makeup bags, I have endless uses for adorable makeup bags! Shipping is always fast, even being in Canada I get my bags a few days after they ship. I cannot wait for my August revel!

Love Ipsy!

By far my favorite subscription! Some people complain about it because you only receive deluxe samples however I really love this because I get to try out different products I wouldn't normally try without purchasing a bunch of them, I actually discovered the new Tarte primer from this bag. I also really like that you get to purchase add on's, both sample size and also full size products for discounted prices. For only $14 CDN per month, this is well worth the money.

Worth the risk!

Ipsy is a great service! It is a monthly subscription box that sends you 5 sample sized products according to your beauty preferences! It is a great opportunity to try new things and you have the option to add-on to your bag every month with up to 3 items. There are $12 full sized items or $3 sample sized items. They also have a new box where you pay extra and get 5 full sized items per month!