This will destroy you hair

This is the worst product we have used. We followed the directions exactly and my daughters hair is falling out. I am not exaggerating! I have been in contact with head office demanding a refund for the three kits we bought. They have refused a refund but have offered us free products instead. I pointed out a refund would be cheaper than free products they offered. We would never use any of their products again. This company support is unprofessional. This colour off product was purchased at Sally’s and should be taken off the shelf. We have since purchased hair masks etc ti help but It will take years to get her hair back to normal.