Worst customer service I've ever had after years with them

After more than 3yrs with Kood my almost 80yr old mother got noticein April 2022 her service was disconnected. She hadn't been paying enough monthly to cover the tax. She paid the $140 they wanted and asked them NOT to continue service. They "forgot" to add that to their notes and reconnected the service. She tried to call them in June and after leaving her on hold for half and hour and not saying anything to he she hung up. My sister finally got through to them in August and made sure they got it in their notes to cut the service. They now have sent her to a collection agency (who agrees the charges are not valid and is willing to reduce them as much as they can) and are ruining her credit, causing her stress and having her in TEARS talking to them because they refuse to admit fault and cancel the charges. She DID NOT ask for the service, DID NOT use the service and should NOT have to pay for something that was their fault. Instead of rectifying the situation and apoligizing they are insisting on charging her. $200 for a senior on a pension is nothing for a company like them but they don't care. Worst company I've ever dealt with. Most companies are willing to help customers out from my experience with Rogers and others I've had experience with. I would NOT recommend this company anymore and cannot wait to switch myself to another provider.

Sold my ID , Credit history to others ! SCAM

sneakily got me in (no contract .. cancel anytime free ...etc ) then few months pushed me to either another company (Rogers) or 2x my monthly $$ (remember .. no contract so they cag get u in cheap 1 month then over expensive as of the next month ! ... yes here in canada!!!!), moved to rogers (no other option at 1.5x$ .. better than the other choice of 2x$ ) .. had to sign giving them authority to disclose my credit and info to others (i thought only rogers ) fond even ppl from USA calling me for mortgage and credit cards and loans and... and .. and .... got my info from kodo ! whata cheap ! .... btw the did hard credit check on my 1st w/o my knowledge !

The worst

You cant call them to ask for any assistance. Its like they have one person working. I have been trying to get someone on the phone for a week. Where ARE YOU?

Never again

What is wrong with them? I have never spoken to people that gave less of a shit in my life. Are they even trying? I have been trying to resolve an issue for 3 months. they will say they are working on it then you never hear from them again until you schedule another call back. You cant even call them,

Phone company that is run like a used car dealership.

This company is the worst in Canada. The network coverage is randomly spotty and their solution is to try and sell you yet another phone. They will never solve any problems that require more then the person you are talking to in the Philippines clicking their mouse. If it needs more then that forget it. Also you are not able to call them for help. You have to schedule a call back and then carry another phone around with you if yours isn't working to get their call. Then they try to charge you money for that call. It is the most asinine policy I have ever seen.