Meh

I went to Mackage on Monday afternoon to spend the $100 I was sent. I was greeted right away by a friendly sales associate, offering to help me. I did not have anything in mind to buy, and altough I looked at the website before I went, nothing specific caught my eye.

I browsed the accessories, the wallets and purses, hats and scarves and some jackets. I tried on 5 jackets in different colors, styles and sizes. The prices ranged from $600 to $1000 per jacket. Hats were $195, and a scarf was $95, wallets were $200. I ended up buying the Patsy Jacket in black which was $666 with taxes in. The jacket was very flattering and on the thinner side which I liked a lot. They had in black, with leather trim and paprika. I found it too expensive for what it was ( a simple thin jacket made in China) and I am sure I wouldn't have bought it without the $100 incentive.

Overall, the experience in the store was meh, underwhelming...for such a high end store at the top of Eaton Centre, I was expecting much more. The sale associates were friendly and helpful, but it was the same experience I would have gotten at a much lower priced store. I feel that the difference between low end stores and high end stores is the experience you get, since we all know the product doesn't cost 15 more times to make at the high end plce. Here I feel they failed to deliver an orginial, unique and fun experience. Their coats are just ok at best, either very trendy in color and style, or simple classic colors...again nothing special, nothing that you can't find at Zara for example.

I am not sure which target demographic they are hoping to appeal to, but if it is the millenial customer, I don't think they are succeeding, and that they have a long way to go.