i bought two pairs of these 'old lady' shoes last year on discount. i dug them out this spring and unfortunately after less than half a dozen wearings the insoles had come unglued and started to slide forward so that my heels were standing on the edges of the insoles.

I didn't buy these for the fashion but because i stand on my feet all day i figured they'd be very comfortable to put on to go home in. And initially they were, but because the insoles are glued in instead of slightly sloped up like sneakers a bit of walking damaged the insoles to a point where i'm returning the shoes.

to Naturalizer's credit they responded quickly on Twitter but I soon found out I was dealing with the US division - even after i sent them my .ca email address. I finally got connected with the canadian division and am about to return them for 'inspection'. i expect to get my money refunded.

It's a bit of a shame. I'm down two pairs of shoes, even if i do get my money refunded and have to figure out how to replace these items with something comfortable. I've bought from naturalizer over the years and almost never had issues with their quality.