One of the brand new robots didn't work at all

My kids were so excited about this toy! It would have been a fun toy but unfortunately the red robot wouldn't work at all straight out of the box. Nothing seemed to be wrong from the packaging or shipping. They were brand new batteries that I put in the red robot and even worked in the black robot. The black one is fun and does go kind of crazy. It is hard to make it do the other actions besides chopping. It seems to be well made and sturdy. Disappointed since the complete toy doesn't work even being brand new.