My inital love for this bag has been somewhat tempered. A month after buying the bag my Macbook Pro got dented. The bag, with my laptop inside it, hit a doot that closed a little to quickly. I didn't think much becuase it was casual, not very hard, every day stuff. When I took it out I realized how soft the padding is on the side and bottom of the bag. I have a good dent on the top-right side. I hope this product flaw is addressed. Normal side impacts are probably softened by stuff you have in your back but it's not the same if it's the bottom or side of your bag. Sniff..