Terrible Customer Service and Items Come Damaged

They dont make it clear when youre ordering that its a subscription service, but you find out pretty fast when they have a default service to send ONE PER WEEK. Then, half of the items are damaged when they arrived, so much so that the seal on them was opened and i couldnt even use it. To complain or deactivate, you have to call them because apparently they cant solve anything over email. And their phone line is only open limited hours monday to friday so good luck deactivating it if you have a job where you dont have access to your phone. When emailed about it you once again get a "sorry, cant help, please call us". SCAM COMPANY DO NOT BUY.

Scam company

***Warning*** Don't use this company. They are absolutely a subscription scam and will make it impossible for you to stop your order or get a proper refund. There are several bad reviews for them on trust pilot and the BBB. Look it up and avoid this company at all costs. The food is fine but their business model is an absolute scam. Do not subscribe!!

Bad product. Worse customer service

I found the products tasteless and bland. They were also freezer burnt.
The worst part is they have continued to harass me via email for several years, at times with DAILY emails after filing complaints with CASL and sending no less than 12 email request to be removed.
Do yourself a favour and avoid this company.

BEWARE: Quality is mediocre, customer service is VERY POOR

BEWARE: Product quality is mediocre and customer service is VERY POOR. Read on for details... I cancelled my subscription to Revive Superfoods after ordering one shipment of smoothies, which were mediocre in quality compared to Daily Harvest. Apparently the cancellation did not go through, and I was unaware of this. One month later, I received an email from PayPal saying I was charged $168 by Revive Superfoods. I did not receive any email from Revive Superfoods indicating that I was about to be charged for another shipment, nor did I receive an email stating that I was charged and that a shipment was on it's way. Had I not received an email from PayPal, I would have no idea that this even happened. I emailed Revive Superfoods customer support the same day I was charged, letting them know I had cancelled my subscription 1 month prior and I requested that the charge be reversed and the shipment be cancelled. They told me that my account was still active and that once an order has been charged, they cannot reverse the charge. They told me the best they can do is refund 70% of my money or give me store credit. This comes across as INCREDIBLY SCAMMY. Not notifying a customer that they are about to be charged nearly $200, then refusing to reverse the charge when the customer complains is insanely poor customer service. This company seems like they just want to make a buck at all costs, and they do appear to be skimping on the quality of their smoothies. I would advised to steer clear of Revive Superfoods, and use a company with good quality products and customer service, such as Daily Harvest.

This company is a SCAM!

Beware of this company. They will send you and email for an offer and if you click on it to go look you are automatically activated again not knowing it. A box comes and you did not order it or physically activated your account. I call this a scam. Emailed them and they don't care.

ZERO STARS, charges you after you cancel

Terrible company that will charge you AFTER YOU CANCEL!!! Then they claim you made a mistake. Don’t fall for it and let your bank know about the fraudulent transaction WHEN it happens to you - not “if”!

Fraud!!

They automatically charge from your account and do not cancel too. Such a worst company with worst customer satisfaction.When asked to cancel the delivery since I am not in country, they said can give you a hold of delivery. Its too costly to be purchased for so little quantity of products.

Customer service is the WORST

I just read all these reviews and I wish I had read them BEFORE wasting my money. Just like most it is impossible to cancel your account and your only option is to pause orders. They also charged me a week before an now getting a refund is near impossible. I also finally found an actual phone number for them and thought I'd finally be able to speak directly to a person...nope...ot just tells your to email or contact through the chat and then hangs up on you. These guys are scammers and it is disgusting how they are ripping people off during these times of financial hardship. I will NEVER purchase from them again.

They clearly lack confidence in their products.

My first issue is that one of our cups arrived damaged and when I spoke to the customer service representative, they didn't offer to make it right. My 2nd bigger issue is in the billing. I see on my account that my next order is for Dec 8th, but they charged me today, Dec 2nd. I just received my order last night and didn't even have a chance to try them. When I asked for a refund on that amount and to be charged after we can try them and are set to order our favs, they refused. They said their policy is strict and they will not refund. Even if we try them and love the product, I would never give my money to a company that operates like this. If they were confident in their product, they wouldn't do business like this. Damaged product arrives and all they say is, we will let our packer know. Won't refund product they didn't ship. Terrible customer service. Proof of how their business is doing, in my opinion. Don't order from them, you will just regret it.

Do not buy this product

Do not buy this product.
I decided to try them out because the were offering half off. I was not impressed with the product. It's a lot of money for a little bit of fruit in a cup. The product was also not fresh like they claim. When I went to cancel a day after my first box arrived, I found it difficult to figure out how to cancel my subscription. I also found out that they had already billed me for the next delivery 7 days before it was set to be delivered. When I called customer service about this they said that they have to pre-package the items and for some reason they can't cancel my order because the items had already been packed but it has not been shipped. I use a lot of food delivery services and I have never experience one charging me before the item had even shipped. They refused to offer me a refund and cancel my order, but said that they could ship their subpar product to me on a different date. Now my freezer is going to be full of crappy smoothies I don't want.