SUCKS.

i hate rogers because they over charge you and the cut you off with out any warning. even if you not behind on your bill. I was suppose to being 5 dollars a month and they never charge me for that and that's for the internet.

My Rogers bill is my highest bill I get and its only for internet and cable. A lot of the time it doesn't even work or it freezes. When I call and complain they usually give me a small credit, which is good but I still end up paying $150 + for a service that doesnt work all the time.

Terrible customer service. Absolutely appalling. They aren't upfront or completely honest when you ask questions. I will never ever recommend them for any reason. Was a customer for nearly a decade and they were consistently awful.

This people are disappointing. I am about to pay almost $2,000 between a crazy bill they sent me for $1,500 for over charges between 2 months and cancelling. This is sickening! Its crazy that a human being would use this much!
Also their customer service is the worst in the world!

Our family has had several run-ins with Rogers. Their billing practices, customer service, contract, cost structure and transparency were all problematic. We took a close look at one of their bills and discovered inconsistencies as well as inappropriate charges. It took us hours and hours of calls over several weeks but never resolved our issue. We eventually took our business elsewhere. We will never use them again.

their customer service SUCKS!!! they lie and conive and costed me a fortune

Where do I start? I was almost nearing the end of my Rogers cellphone contract a few years back when they came out with the latest (at the time) BB. I wanted it, thinking that I would get it for the 'new customer discounted price' but boy was I wrong! I had to talk to retention and threaten to cancel (which I easily could have as I was less than a month away from my contract ending) to get the new user discount.

So number one concern: why are new users treated so much better than consistent loyal "valued" customers? They get phones at a discounted price, but if existing customers want that phone, we need to pay retail?
And number two: It's not fair that the 'deal' you get with Rogers depends on how rude you can be to their CSR. A friend of mine has an awesome deal on his rogers cellphone because he was able to bully the customer support rep into setting it up for him. Whereas I am a total push over, and I just can't, absolutely can't be rude to them, and I end up with a crappy plan! I'm not grudging my friend his plan, but if that is something that Rogers can afford to give us, I'd like to see them play fair and let it be legally available for everyone. It's not a bazar where bargaining is expected and the loudest biggest bargainer wins. Is it?

So I foolishly sighed another 3yr contract just to get the phone (to my defense, there wasn't other options out there at the time).

My home phone and Internet contract was at an end and Bell was offering a much better deal (less than half of what I was paying with no contract at all) so I opted to switch over. Rogers called me almost daily for the first month trying to convince me to switch back, which I don't blame them for, but nor did I switch back. However, here's something confusing for you: Even though Bell took over my home phone from Rogers, and even though I canceled my Rogers internet about 3 months ago, and even though I returned ALL the equipment (including network and coaxial cables timely, and have the receipt to prove it) , Rogers STILL BILLED ME for both canceled services!! And here's the kicker: Since about 3 months ago (same time as I canceled the home phone and internet), I stopped receiving any paper bills in my mail. So they would charge me for items that are appearing canceled on their side, but they wouldn't send me my usual bill by mail so I had no way of knowing that I had to pay on canceled service!

For the past 3 months, every month I make it a practice to call Rogers and see how much I owe them, then talk to a minimum of 3 customer reps before I get transferred to a manager who then finds "gasp" they're billing me for service that has been canceled on their end 3 months ago (3 appears to be my lucky number with Rogers)! Each month I spent a few hours on the phone sorting this out, them promising me it won't happen again, only for it to ... happen again!!

I don't know when this cycle will end. I really don't have the time to spend on average 2 - 3 hrs a month on the phone with Rogers (each time a rep decides they can't help you, they transfer you back to the queue where you again wait for someone to pick up, only to be transferred again)!! But I don't want to have a so called bill accumulate behind my back on canceled services either.

I find it too much of a coincidence that they had a system glitch that prevented the bill to come to my address for the last few months, and at the same time have been billing me for canceled services... I find it hard to believe, and also very petty of such a big company.

I wouldn't wish Rogers on my worst enemy!