their customer service SUCKS!!! they lie and conive and costed me a fortune

My experience was terrible with Rogers cable. I called their customer service line for two reasons: 1) They had spontaneously stopped transmitting The Score with their normal service, and 2) I was receiving constant calls from a woman with a strong accent I THINK was trying to sell me more services. I was not able to communicate very well with her as she could not speak fluent English. I ended up with a manager named Liz who was only able to tell me that Rogers chose NOT to advise their customers of their mistake of transmitting The Score with their digital plus package for YEARS without noticing. As far as my other concern goes, Liz tried to tell me I was racist because I was complaining about someone having an accent. That was absolutely NOT my concern! My issue was that she was calling me to speak English with me and she was not able to. I escalated the issue to their House of the President, but I heard no resolution back. I wouldn't stay with this company, even if that means not having TV service at all.

I have had my contract with Rogers now for about 18 months and still have another 18 to go. I find their calls get dropped alot. So annoying. And if you are late on a payment and even make payment arrangements with them their auto-dialer still hounds you about it. I can't wait for this contract to be up. On ward and up ward.

now rogers are a bunch of fools. They have no interest in retaining customers at all. I am a reogers customer unfortunately locked down for another 18 months... I've been with rogers for almost 6 yrs and in the last 3 yrs have had nothing but problems. Recently they topped it all off by saying I can't upgrade my phone at the new customer price for 2 and half yrs.!!! are you kidding whos phone lasts that long?!? really and who has money to be buying a new 550 dollar phone? seriously if i'm gunna sign for another 3 yrs make the customer happy and just do it.... or maybe that customer will write a review telling everyone how much your company stinks :) Rogers stinks.

Although better than Telus Service, I have to agree with the below commenter because the almost EXACT same thing happened to me with Rogers recently! Ive been with Telus from age 12-21 and then switched to Rogers and Im now 24. In that amount of time theyve pissed me off almost as much as Telus did! I dont really need to go off because it was almost the same story as below! Just trust us when we say...telus and rogers...suck! wheres the new awesome ones huh huh?

Where do I start? I was almost nearing the end of my Rogers cellphone contract a few years back when they came out with the latest (at the time) BB. I wanted it, thinking that I would get it for the 'new customer discounted price' but boy was I wrong! I had to talk to retention and threaten to cancel (which I easily could have as I was less than a month away from my contract ending) to get the new user discount.

So number one concern: why are new users treated so much better than consistent loyal "valued" customers? They get phones at a discounted price, but if existing customers want that phone, we need to pay retail?
And number two: It's not fair that the 'deal' you get with Rogers depends on how rude you can be to their CSR. A friend of mine has an awesome deal on his rogers cellphone because he was able to bully the customer support rep into setting it up for him. Whereas I am a total push over, and I just can't, absolutely can't be rude to them, and I end up with a crappy plan! I'm not grudging my friend his plan, but if that is something that Rogers can afford to give us, I'd like to see them play fair and let it be legally available for everyone. It's not a bazar where bargaining is expected and the loudest biggest bargainer wins. Is it?

So I foolishly sighed another 3yr contract just to get the phone (to my defense, there wasn't other options out there at the time).

My home phone and Internet contract was at an end and Bell was offering a much better deal (less than half of what I was paying with no contract at all) so I opted to switch over. Rogers called me almost daily for the first month trying to convince me to switch back, which I don't blame them for, but nor did I switch back. However, here's something confusing for you: Even though Bell took over my home phone from Rogers, and even though I canceled my Rogers internet about 3 months ago, and even though I returned ALL the equipment (including network and coaxial cables timely, and have the receipt to prove it) , Rogers STILL BILLED ME for both canceled services!! And here's the kicker: Since about 3 months ago (same time as I canceled the home phone and internet), I stopped receiving any paper bills in my mail. So they would charge me for items that are appearing canceled on their side, but they wouldn't send me my usual bill by mail so I had no way of knowing that I had to pay on canceled service!

For the past 3 months, every month I make it a practice to call Rogers and see how much I owe them, then talk to a minimum of 3 customer reps before I get transferred to a manager who then finds "gasp" they're billing me for service that has been canceled on their end 3 months ago (3 appears to be my lucky number with Rogers)! Each month I spent a few hours on the phone sorting this out, them promising me it won't happen again, only for it to ... happen again!!

I don't know when this cycle will end. I really don't have the time to spend on average 2 - 3 hrs a month on the phone with Rogers (each time a rep decides they can't help you, they transfer you back to the queue where you again wait for someone to pick up, only to be transferred again)!! But I don't want to have a so called bill accumulate behind my back on canceled services either.

I find it too much of a coincidence that they had a system glitch that prevented the bill to come to my address for the last few months, and at the same time have been billing me for canceled services... I find it hard to believe, and also very petty of such a big company.

I wouldn't wish Rogers on my worst enemy!