4.4/5
1211 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Will be doing it again!

    I received a discount to try this service and I’m glad I opted in! It was so easy to sign up, shop, pick a time and check out. I didn’t need my groceries right away so I had plenty of time options for delivery. The delivery man called prior to arriving and explained the process (he asked if it was my first time and went through how it works with me). They check the items prior to delivering them to make sure they are in good order and let you know if there were any missing items (there were none in my order). I enjoyed the whole process and my produce was what I’d pick for myself (perfect). I would definitely recommend this service. 5/5 in my books!

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    4.7/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Awesome service and products

    I have tried online grocery service from Walmart and Loblaws previously. So when I was offered to try Voila by Sobeys, I was pretty excited as I do like a lot of Sobeys products as well. While browsing the website (which was also quite user friendly), I noticed there were products from well.ca and farmboy, the stores I am also fan of. So that is a good plus if you are looking to get more products in other than the usual groceries (i.e. household products, beauty, pharmacy, specific items from farmboy, etc).
    The price is not exactly the lowest compared to let's say, walmart, but you do pay for the quality and service.
    The delivery was very prompt and I actually missed the call from delivery staff but when I called back, he was very pleasant to speak to and promptly set up a new time for him to come back to drop off my shipment.
    I had some glass bottled drinks in my order and they were securely packed in the paper case, so that is another aspect I liked about this service.
    Overall, yes I would recommend Voila by Sobeys and although I still do prefer going into the store myself to pick produce, etc, I would use it occsaionally.

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    4.5/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Easy to use

    The voila website was easy to use and products were easy to find. I received a discount code so it made the pricing reasonable- was a bit disappointed that items on sale at Sobey’s were not on sale to purchase through Voila. There were lots of delivery slots available and the items were delivered in the chosen slot.

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    4.5/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Easy way to Grocery Shop online

    This was my first time putting through an online grocery order ever and it went so smoothly! I went on the Voila website, created a profile, added items to my cart, chose my preferred delivery date and hit deliver, two days later it's at my door!

    I love that Voila had items from Sobeys, Farm Boy, Well.ca, and Chola!Freshco so I could get everything I needed and wanted in one shopping experience. This is way more convenient than going to each store myself and there was a good variety of items on the website to choose from. When I went to pick my delivery date there were so many date and time options so I was able to schedule it at a time that worked best for me. On the delivery date I received a call from my delivery person ten minutes before they were about to arrive to give me a heads up! The person on the other line was very sweet and professional. When she arrived she brought all my groceries directly to my door! She kept a safe distance when I opened the door and everything was well packed when I picked it up.

    The items that were supposed to be cold were cold and everything was organized. I received everything I ordered.

    I don't have any other grocery delivery experience to compare this too but I must say that I'm highly impressed and would definitely order again! There is a delivery fee which I wish was waived on orders over a certain amount, however, the service and care taken into my order does make it worth it.

    I received a discount to try out Voila via ChickAdvisor however my opinions are my own.

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    5.0/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Fast and easy way to get groceries

    I've ordered groceries online from a couple of other vendors before but I think this was the best one yet. I found everything really fresh and nothing was close to expiring. I received everything in my order too. They have great time slots and it's nice they call before they are coming.
    I did get to try this service with a discount through chickadvisors product review club so that was a nice added bonus. I find their shipping fee reasonable and their website easy to use.

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    4.8/5
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    Recommended? You Betcha!
    July 21, 2020
    Canada

    Easy and convenient grocery service

    The Voila website is very easy to navigate, I had no problems finding everything I needed. There was even many options for household Cleaning and bath products, which was a pleasant surprise! It was also easy to find items that were on sale.
    The whole experience was so easy and convenient, the website is very intuitive and Did not have any glitches like some other grocery delivery services do.
    There was many options for delivery dates and times available. The only downside is the $7.99 delivery fee. It would be nice if it was waived after a certain threshold of amount purchased.
    The delivery person was amazing! On time, very friendly and accommodating. Big shout out to the workers!

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    4.0/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Voila shopping!!

    I received a credit on behalf of ChickAdvisor to purchase from Voila by Sobeys! Thos was my second time ever purchasing groceries online and having it being shipped to my house! It’s pretty efficient and you dont even have to leave the house to shop! The groceries came quick and good quality! I probably wouldn’t shop online for my groceries because I like to pick it myself! Also I was not a fan of the $7.99 delivery fee but what can you do! Overall it was a good experience!

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    5.0/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Highly recommended

    Voila by Sobeys was great. From the beginning using their website to place the order, up until delivery was so easy. There was lots of available time slots for delivery. I got everything I ordered and everything arrived fresh. Also have to shout the delivery woman, she was fantastic. I received a discount as part of the Chick Advisor Product Review Club offer. Thank you Sobeys and Chick Advisor!

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    4.7/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Super convenient way to get groceries

    I've always wanted to try grocery delivery and this was convenient. The groceries are decently prices with even some items on sale! And even though there's a charge for delivery, it may be worth it because you save on the time and expense of having to travel to the grocery store yourself. The delivery man called me 10 minutes before he arrived and all my groceries were neatly bagged. He also assured me that he took the temperature of frozen items to ensure it's still cold. I think his service was great and would use this service again in the future. It's convenient.

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    4.5/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Convenient, is a DEFINITE time saver !

    Was lucky enough to be selected from Chick Advisor to test this out with a $ 25 certificate towards my $ 100 grocery purchase. The web site was very easy to work with and had very good selection in the departments i chose to visit.
    When the truck came for delivery, it has a freezer at the front 1/3 of the truck and then the cooler product was in the back, in bins, on shelves sorted by order. Driver was well within the delivery window, friendly and a good representative for the service.
    I was pleasantly surprised at the quality of the produce > it was great ! Ordered grapes, tomatoes, cantaloupe and bananas. Note to self for future orders - bananas come in a 3 lb bag and there are 8 - 10 - be prepared for banana bread or eat fast.
    Ordered a selection of frozen food - no surprises there; all still frozen as noted above - watched the driver pull bags from the freezer.
    Ordered fresh meat - chicken breasts (good size, nice and pink) and pork soulvaki. No complaints with the meat however Sobeys is known for good meat.
    I ordered dry goods, dog treats, and a few other items > all organized / bagged by department. Noted that this is pulled from warehouse product, not store product and was very pleased with the whole experience.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.