Impressed by Sobeys Voila!

I have never shopped at Sobeys, and it's been many years since I used a Grocery Delivery service. I was impressed by both! It was very easy to set up an account and shop online, the selection was pretty good (though a bit lacking in products that are dairy free), and the prices were comparable to where I normally shop. I was really impressed by the delivery times available. I was able to book a delivery slot for the next day! My order was delivered right on time, they were very professional, and even confirmed that a temperature check had been done on the cold items. The quality of the products was very good. I will definitely use this service again!

Great Service

Grocery options have been important during this pandemic, so I was excited to try the new Voila by Sobeys. Their website is easy to use, pricing is the same as in store, and the delivery fee was only $7.99. They have great delivery window options, the driver arrived and adhered to social distancing measures and made sure to tell me he had checked the temperature of my cold/frozen goods and they were all ok! The produce was fresh as it comes direct from a distribution centre and there were no substitutions with my order! I would definitely use this service again!

Amazing but a few items weren’t available

I really enjoyed the process of ordering my groceries through the Voila website. A bit of a downside for me was many of the fresh produce products and meat product I wanted to order were “unavailable”, I’m not sure what that meant but I wasn’t able to order them. HOWEVER, I’m very impressed with the delivery and how amazing my delivery driver was. I love that they do check to make sure any fragile items were not damaged and if I had any substitutions for out of stock products that I was happy with the substitutions made (I didn’t have any substitutions but I’m very happy that they checked!) Overall, incredibly happy with the service, I just wished I could have completed my whole grocery list.

Voila by Sobeys - Best online grocery service in the GTA

First, I need to disclose that I got a discount from Product Review Club to try this service. Before March 2020 and the lockdown due to COVID-19, I had never ordered my groceries online. I always assumed that it was too expensive and unnecessary. Since personal distancing began. I decided to try ordering my groceries so that I wouldn't have to go to the stores. We have tried many companies - Instacart, Metro, Cornershop,Grocery Gateway and Amazon. They each have their pluses and minuses. It depends on the stores and brands you prefer. One of the biggest challenges is getting the items I ordered without substitutions. When I heard about Voila by Sobeys and was offered the discount, I figured I would try it.
The website is easy to navigate. Lots of delivery times were available. I was also able to modify my order by the night before my delivery date. I hadn't shopped for groceries in 2 weeks so I had a long list of items I wanted. Most items were available. The only things missing were fresh blueberries and fresh cherries.
Orders are filled at a warehouse like Grocery Gateway unlike other services like Metro with their own staff in stores or Instacart and Cornershop where people do the shopping for you.
I received a phone cal 10 minutes ahead of the delivery to tell me they were on their way. The truck arrived within the chosen time. The driver was very pleasant and placed the bags of groceries on my front porch. The truck has a refrigerated section so cold and frozen items were cold and dry goods were dry. Heavy items were double bagged as were refrigerated items (steaks, orange juice). Cleaning items like lysol wipes (they had some) and anti bac hand gel were also double bagged. I bought some items in jars and they arrived in a cardboard holder with sections to protect them from breaking. There was a lot of thought put into how these groceries were packed. Very impressed! I was a cashier in a grocery store so I notice these things.
Most importantly, I got all the items that I ordered with no substitutions. This has been a problem with other services where I received a substitution of a product and I didn't like the brand provided.
The delivery fee is $7.99 per order. No additional surcharge or tip.
I was vey impressed with Voila by Sobeys. I don't think I would have known about this service or would have tried it since there aren't any Sobeys stores nearby. Now having tried it, I would say its the best service of its kind in the GTA and I will order from them in future.

Great service. Easy process.

I enjoyed using the Voila by Sobeys service. First off, their website was easy to use and functioned well. I like that there was a focus on sale items on front page. It is easy to tell which items are on sale as the price is in red, so catches the eye. Also, items that are not in stock are greyed out, so again easy to identify.
I didn't notice a link to the weekly flyer, but since sale products were easy to identify, that wasn't a huge deal for me.

I like that fruit and vegetable quantity was very easily identified. Amount was already assigned (i.e. you can buy 4 tomatoes or 4 apples), instead of other stores where you enter quantity and don't know if they are considering quantity as weight or number of items.

Adding items to cart was easy and quick. The website did not lag at all.

The website has a lot of products available, but I found it a bit odd that some things were not listed. Example, only 1 large bag of potatoes, and I could only find large bags of apple in 1 variety (Granny Smith) instead of several varieties to choose from (Gala, MacIntosh etc.)

The site search function was only okay. Results did not return in the most accurate fashion. Example - searched Green Giant. The first 2 results were for another brand, then Green Giant products, then a bunch of other products and I had to scroll far down to find what I was looking for. The Green Giant products were not all together, but spread out over the search results.

There is a word predictor/prefill when searching so that is helpful.

I liked the amount of detail provided for most products. It would have been helpful if I could zoom in on product picture as well, as sometimes the size was not listed in product description.

My cart was easy to view, and I liked that you can change views, which allows you to see only product and quantity -- this makes it easy to ensure you have ordered proper quantity. Editing items to change quantity or remove was super easy.

One thing missing was I could not find anywhere to put whether I wanted substitutions or not. The delivery driver did mention that my order did not have substitutions, which gave me the impression that they would substitute if needed....so I would prefer to have control over what products are substituted.

The delivery fee of $8 is reasonable. The service process was easy and of high quality and superior customer service.

I did not find anywhere to enter my Air Miles number. Perhaps this service doesn't allow that, even though you can get Air Miles at Sobey's stores.

When ordering the next delivery date available was 2 days later, which is an acceptable wait time. I was permitted to edit my order up until the night before delivery which is very useful (though I didn't need to make any changes).

Order confirmation came immediately after the order, and was very clear and well organized.

The day of delivery, the delivery driver called about 10 minutes prior to my delivery hour. He confirmed a few details like where to deliver the items and if he should be aware of any parking issues. He advised that he would arrive in about 5 minutes and it would take a few minutes for him to gather my order.
His timing was exactly right, and my order was delivered exactly at the beginning of my delivery hour (11 am).

Products were separated into cold items and not cold items, and packed well and properly. Bags were quite large and sturdy. Frozen items were still frozen.
Fruit and vegetables were of good quality.

Our delivery driver was very professional, helpful and friendly. He thanked us for our order and as he knew we were first time customers, he said he hopes to see us again.

Very happy with this service. I learned after my order that Voila also carries some FarmBoy and Well.ca products. This is valuable as well, so I would look further into what products are available.

Another benefit to Voila is that orders are picked directly from the warehouse. This is great as there is less human interaction with the product, product is fresher and also more reliability with products being in stock.

Happy that I was able to try Voila by Sobeys and will definitely be a future customer.

Great Customer Service!

I got to try out the new Voila by Sobeys grocery delivery service and was impressed with the fantastic customer service I received! Placing my order was quite easy and most of the items I was looking for was in stock. I did find the prices were higher then the prices I am used to paying at my local grocery store, which was a downside. The delivery fee was a very reasonable price, especially when you factor in someone shopping for you, driving to you, etc. The day of my delivery, I received an email with 1 item that was out of stock- which is understandable. My driver called me when he was about 10 minutes out, to ask if he should call or knock upon arrival. He arrived promptly as his timing suggested and quickly brought all my groceries up the steps- right to my door. He informed me that there was 1 item unavailable BUT they found it at the last minute, showed me which bag it was in and told me it was added but I would not be charged for it. I was very impressed with the service! I can't see my family using the service for our weekly groceries (due to amount/prices) but if we are ever in need of a quick grocery stock up- this will be our go-to!
(I received a discount as part of a Product Review Club offer to test this service)

Too much hassle

Got a discount voucher to try the availability service so gave it a shot. With COVID and a newborn I’ve relied on grocery delivery services for the last few months. Since we are active Sobey’s shoppers Voila seemed like the perfect solution. Ordering on the app was simple enough. I couldn’t get a delivery time till the next day, despite the advertising claims of delivery within a hour. Slightly inconvenient because I was looking for items I needed for dinner but overall not a huge problem.
I did not like the delivery process at all. Where other delivery services offer the contactless delivery and will leave my order at my front door upon request, the Voila driver insisted on me meeting him outside. The driver called before he arrived and even though I asked for the groceries to be left outside he pretty much refused. With COVID and all other services offering contactless delivery I was extremely disappointed that Voila wasn’t taking the same precautions.

Sunday grocery shop done right!

I tried #VoilabySobeys and was thrilled with the seamless experience.

PROS:
- Great selection directly from the warehouse not a store
- next day delivery, $8 shipping
- ability to modify choices after placing the order and no substitutions/missed items
- lots of things on sale!
- many gluten-free/dairy-free options
- shop from partner stores like farmboy markets and well.ca all in one place!

CONS
- Sobeys typically has higher prices so don’t expect Walmart-deals
- produce options felt sparse

We’ve been all about the summer BBQs this year, so voila.ca is the perfect way to get everything shipped right to your door, QUICKLY with just a click. Thanks to chickadvisor for the coupon! #productreviewclub

Voila - It's that Easy

I have heard about this service all over the place since it launched. Through ChickAdvisor product review Club I was offered a $25 discount to try the service with a $100 grocery purchase. I have used other grocery delivery services and Volia holds up to all of them. There were no substituted items, everything arrived as expected in perfect condition and temperature. The team member who delivered the groceries was efficient, friendly, and helpful. The online ordering process could be stream lined and there were some basic things I was looking for that they didn't have.

Overall a great experience. My husband is of the opinion that this is the only way we should purchase groceries going forward because of how easy and convenient it is.

Would recommend to those too busy to shop or who are uncomfortable going grocery shopping at this crazy time. I can imagine this being a great service for planning special meals for special events. If you know you are going to make a special dinner on the weekend, you can order your groceries to arrive for Saturday morning and you don't have to leave the house! Huge advantage in that.

Voila! My groceries delivered to my door

I was fortunate to be selected by Chick-Advisor to test out Sobey's new home grocery delivery service. I received a discount code on placing a order of $100 dollars or more, I could save $25.00 dollars. Ordering was easy, I was able to sign up and click through the item categories for the grocery items needed. All but one of my items were available but were packed well. I received a call 15 mins prior to my delivery-time slot letting me know the groceries were on the way. The gentleman that arrived knocked on the door first to make I was home and dropped the bags at the door. Being a new service he quickly explained the program and advise that if I re-use the bags on future orders that I would get the value in bags back in a credit. In all the groceries were in good quality and I it was nice to get the front door service and avoiding the sometimes long lines to go shopping these days and beating the heat as well. This service will come in handy when I'm tight on time. Will be using this service in the future.