Good Quality at a Price

The whole process of ordering items online was simple and effective and they also have same day and next day delivery options which is quick and convenient. The delivery guy called me 5 mins before my time slot window to let me know he was almost here and that the process would be contactless and left everything at the door. The process as a while was very effective.

The cost of delivery was avg compared to others available but the overall costs of products are higher than other stores so overall value was lower. I don't mind using them once in a while to get some items you don't find in other stores. I also noticed they didn't have any ready food items or fresh bakery items like others stores so the variety in some instances isn't as large.

Overall would I use them again yes but will it be often I don't think so

I would order from Voila by Sobeys again and again

I recently had a privilege to order my groceries from Voila by Sobeys Online. Honestly, I could not recommend them enough. My groceries came very quickly than expected. Everything was packed very well. Thank You Sobeys.

Very Pricey

First of all, the Voila website, although fairly easy to use, I was disappointed that many items that I saw on Sobey's online flyer, were not available online. Secondly, the online sale items seem to be different from their in store items, and generally, the items online are more expensive, which was another negative. The process of ordering was fine, no issues. The delivery also went smoothly, with the driver calling about 10 minutes before arriving to confirm your availability to receive the grocery order. Overall, this is a convenient option, however I would question the value considering it is frustrating that the online experience is not on par with in store, the prices are higher, and there is a delivery fee.

Groceries Made Easy

I was very excited to be chosen for this opportunity, and receive $25 off my $100 order! I went online right away to get shopping.

We have a family of 4 at home, we are always needing more groceries in the fridge and pantry and during this pandemic shopping have been even more challenging than usual.

Voila on-line is user friendly. I loved that I could go right to the Sale section and find discounted items all in one place and sorted by category. I loaded all my items into my cart and could check my cart, make adjustments and see my running total cost.

I found a very good selection, but there were some gaps in availability of some areas, like the meat section. Being a newer service and Covid right now I anticipate that this will change in the future.

I checked out, picked my delivery date and there were options available, which I have had trouble finding delivery the past few months at other services.

I was also able to edit my order after the fact and it was very easy to do so, huge plus when you find you missed something you needed.

I received a call from the Voila driver about 15 minutes before my delivery window of 9 - 10am, checking this was still a good time. That was nice. The order arrived right on time, doorbell was rang. I answered and the driver was wearing a mask and gloves. All my groceries were on the door step bagged. The driver explained to me how they staff is screened for Covid symptoms, how the products were bagged by type of product; pantry vs fridge or freezer. How the temperature of the products were monitored and kept in a safe range. Very informative.

All my products arrived, in great condition, cold and frozen where needed. My produce looks super fresh and beautiful. All expiry dates are great.

I am very very happy with this service and I am certain I will be using the service again. I am over 100% pleased and my day made easier having used the service. Thanks Voila and ChickAdvisor!!!

Best Grocery Delivery Service to date

From the ordering process, to selecting a delivery time-slot (i snagged one for the following morning) to receiving EVERY item I selected, this has been the best grocery delivery service i have tried to date. When the pandemic hit, my weekly trips to the grocery store were just too risky for me so we started trying out different services. The amount of time i have spent online only to find more than half my order missing was disappointing to say the least. The fact that this service uses machines to grab the items and ships directly from a distribution center, meaning less contact with my items, made sure that i got everything i wanted and i felt safer doing so. Also, the fact that i can order Farmboy products on here is a majoy win!!
This is a service i will 100% be using again!!

Easiest grocery shop ever!

I have tried a couple different grocery store deliveries, and I was SO impressed with Voilà! First of all, it was so easy to find items that were in stock. Plenty of sale items. Great options from Chalo, Farm Boy, and Well.ca, as well as Sobey’s. Prices were reasonable. Lots of slots for delivery and it was delivered next day! The delivery person was so friendly, helpful, and called me before he got here. Everything I ordered was available, and my ice cream was still frozen and everything else was in perfect condition! Will definitely use this service again!

I'm amazed!

I've only tried online grocery shopping once and when I got booted out for an item not available and had to restart everything, I practically gave up. Then I got an email from chick advisor to be part of this campaign with Sobeys Voila grocery delivery. It was perfect timing because i needed to do shopping and the only "catch" was to spend $100 and get $25 off for participating! I did my research and I heard its from a warehouse where robots pick the fresh or frozen items and then the items are delivered to your door from one of their team members. This is an understatement!! The online ordering is such a breeze! Everything is put into easy sorted categories. Its all available, even on sale items! Then just pick and order date and time slot, payment info and thats it. I got a call about 5 min before my scheduled time, he explained he would call me in about 5 min after he's arrived to unload and be ready. Which he did. I went outside ( I live in a basement) so I was prepared to carry them down. I was greeted by a man wearing a mask who social distanced. He was super nice! He had these hooks and carried them down my backyard and to the back door. He explained the frozen meat is perfect temperature still because he just checked and that everything is there. He also explained after covid they would be hopeful to carry the groceries to my fridge or anywhere if I'd like. But because of covid right now its not permitted. When I say amazing customer service I mean amazing! I will 10000% be doing this again. I have 2 kids, I'm a stay at home mom, one car, and hubby works late hours. This is just so perfect! I am so grateful for the opportunity and the amazing quality in food and customer service!

As easy as grocery shopping myself!

Voila is the latest grocery delivery program offered by the Empire Group (Sobey’s, Freshco, Giant Tiger, Chaco, Farm Boy). Though I received a promo voucher for an unbiased review of the program, I was super critical given that I’ve used every single grocery deliver service in the area (Metro, Walmart, Instacart, Innabuggy, and Cornershop). I’m beyond happy about my experience. The ordering and checkout process were pain free, like walking down a virtual grocery store aisle. I loved that I could add items not just from Sobey’s but also from Farm Boy and Well.ca. I placed an order by 6pm and was able to book a delivery window for next day delivery. Delivery fee was $7.99 to pick and deliver the items which is very reasonable compared to other delivery services. I received my groceries the next day by exactly as expected with no missing items or substitutes. 10 minutes before the delivery person arrived, he called to let me know he was nearby and was super courteous. When he finished the contactless delivery to my front door, he rang the doorbell and mentioned that any items in a bag with a striped handle needed to be refrigerated or frozen. Because it came out of a refrigerated truck, everything was fresh and looked A+. I couldn’t believe the level of service.

New and More Convenient Way to Grocery Shop Online

I will say overall that I have not been a fan online grocery shopping. I did try it elsewhere during the pandemic and the experience was horrible. With that trip I clicked no substitutions and ended up with several substitutions and damaged groceries. When I started hearing about Voila, the premise sounded vastly different, so I thought I would give online grocery shopping another shot.

My experience with Voila was mainly good. I placed the order Tuesday night and had it delivered by Thursday. I initially chose Friday, but emailed to change delivery to Thursday. They answered quickly and easily changed it to Thursday for me. The gentleman who dropped off my groceries was very nice and friendly. I had one minor issue with one product. I ordered bread and the expiry date is 3 days from now. Ideally in a grocery store I would not choose a product expiring that soon. I reached out to Voila and after requesting a picture of it, they quickly made the problem right.

Issues for me personally:
-I found it very time consuming to go through all the products. I prefer to go through a grocery store where I can quickly grab where I know things are and get out.
-There aren't enough products, but I think that is a big "yet". They are still growing.
-I did find it more expensive than the grocery store overall. It would be nice to have a loyalty program or cheaper shipping for a certain amount spent.
-Sometimes there wasn't enough pictures and information on the product. No pictures of nutritional information and no written information about it.
-I would love to see a "Reviews" section added to all products.

Pros:
-I like that the delivery windows are so narrowed down and you can get your order quickly. Although I am concerned as they get busier that will change and it will be harder to get groceries so quickly.
-I love that you can get some Farm Boy products.
-None of my groceries were damaged and even the produce was perfect.
-Very fast and friendly customer service no matter what you need dealt with.

Overall I was pleasantly surprised with the entire experience.

*I received a $25 voucher as part of a Product Review Club offer.

Great new delivery option!

The website was very easy to use. There were many delivery time’s available as well, as early as next day! I believe the delivery fee is lower than any other delivery service I’ve tried! The delivery person was awesome. He called about 20 mins before arrival and asked if there was any special instructions he should know. When he finished handing off the groceries he asked if it was my first purchase and when I told him yes he happily explained their whole process. The products are picked by robots to minimize handling, and if there are any out of stock items they will inform you beforehand and you won’t be charged. The only think different I would like to see is the option to pay by debit at the door. Other than that it was a very easy, enjoyable experience!