Voila...Groceries at your Door!

Full disclosure, I received a $25 voucher (when I ordered $100 worth of groceries) from #chickadvisor in exchange for an honest review. I was a little skeptical at first because the delivery charge was $7.99 and Sobey's groceries tend to be more expensive than the usual places I shop, but I decided to give it a try. It was super easy to register and order all the groceries using my cell phone!

Likes
*Loved that you could shop sale items! Each category of grocery was broken down into subcategories as well as the "sale" section.
*If an item wasn't available, you couldn't even add it to your cart (unlike other stores where you only find out the item isn't available at time of pick up).
*Delivery was AWESOME! I received a call saying they would be here in 10 minutes. I was then asked if I would like the groceries left on the front step (totally non-contact) or handed off to me.
*The driver does a temperature check of the foods that should be chilled, just to be sure it didn't get too warm.

Dislikes
*The only downside was the $7.99 delivery charge...but honestly, if you ordered a large amount of groceries, the fee isn't that bad!

Excellent customer service but product availability lacking

I received a discount code to use toward the Voila service by the Product Review Club. Here are my impressions:
Pros:
- Excellent time slot availability
- Delivery arrived at the specified time and driver called twice, once to advise me that the order would be arriving within 5 minutes, and once after the order had been delivered
- Groceries were well-packed and all items were at appropriate temperatures (i.e. frozen foods were still frozen!)
- Produce and other items were well-selected: no bruises, no items near to expiry, etc
Cons
- Product availability! At the time that I placed my order, many of my typical groceries were not being offered. Nothing obscure; just things like green beans, plums, apricots, etc. So after receiving my order, I will still have to visit my local grocery store.
- Price for this service. As I mentioned, I received a coupon code to use toward my order. In the absence of that code, I might not have placed an order, since delivery costs $7.99.

Groceries delivered from the comfort of your home!

During this unfortunate pandemic it was really nice to try #VoilabySobeys and get my groceries delivered. It saved me the worry and headache to go into the store. It is so nice to pick and choose groceries from the comfort of my own home. The delivery guy was very kind and professional. Produce were fresh and nothing was damaged. This service is definitely life changing. #chickadvisor #reviews #sobeys
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*disclaimer* I received an e-voucher for my honest review 😊

A more careful delivery

You can tell there's less touching of my stuff just from entering the order.

My friend is very concerned about exposing her Mum to covid, so she was excited to hear about this new service. She's also vegan and diabetic, so she's always looking for special products. This is the grocery service for her.

The website was easy to use. The search button and categories got you to the groceries needed. It was easy to make order changes until 7:25pm the day before. (Metro gives you until before 4pm and Walmart gives you until midnight) . You know, for family members who tell you what they need AFTER you enter the order.

Products available at Voila are sold in bunches (you can't just get individual bananas, peaches, buns, anything, it's all in clusters so it has as few touches as possible).

They sell Sobeys, Farm Boy, and Chalo products. Therefore there's a large selection of gluten free, vegan, ethnic, and regular items. It comes from a warehouse, so there aren't customers picking over the stuff, and the produce is fresh guaranteed. (It is fresh, my bananas are green and peaches are *just ripe)

Their prices are the same as Sobeys (I didn't see any extra uplift). Their delivery charge is $7.99 which is lower than Walmart or Metro.

The plastic bags are better quality than Walmart, but not as sturdy as Metro. And the next time you receive a delivery, they'll take them to be recycled.

For their delivery, you can pick the hour you want them there. You can tell them special instructions on the order, but our exceptionally polite driver called ahead, confirmed instructions, told us he'd be here in 15 minutes (right on time). He put the refrigerated items in one group and non perishables in another. He was neatly dressed with gloves and mask, and the delivery truck looked like a dedicated refrigerated truck.

Overall I was happy with my order. (My friend may never leave them once they come to her area). I'd prefer more individual items as there are only 2 of us, but the delivery itself was a good price and amazing service. (And I tend to frequent places with great service)

**Please note I did receive a discount in exchange for my opinion, but it didn't affect it.

Great service!

I am a big fan of grocery delivery because I live in downtown Toronto. Everything I selected was available and I think it is cool that your groceries are packed by robots.

My delivery driver called me and said she was in the area so i was able to have my groceries delivered earlier. She was very friendly and helpful.

Personally, I think the only determining factor that would make me choose this service again would be that their delivery fee is higher than their competitors. It's 7.99 for my area whereas I pay 3.99 for others.

I did receive a voucher to try this service.

So fast and fresh

Tried @voila.ca
It was nice to select my window and they tell me what would and wouldn't be in stock
No shortages and everything looks amazing
You have shop @sobeys , @farmboymarketsltd , and @welldotca products in one order
Driver called to tell me he would be here in 10mins and then pulled out back right to my doot
Best service and products
Will be using again
@chickadvisor thanks for the chance to review
#groceries #grocerydelivery #voilabysobeys #torontogrocerydelivery #chickadvisor

#VoilabySobeys

I ordered from SObeys yesterday through Voila. I was a bit apprehensive as I have never shopped at this store but since I always order my groceries online, I decided to give this a try. The application is very easy to use and provides clear indication on prices and discounts with all items arranged per aisle.

I booked a 2 hour window for delivery and the delviery person called me an hour before to confirm the delivery and was very clear and concise on how their system works. She was very polite, understand and helpful and explained me everything. THe best thing about ordering via voila is that they also give you the option of returning any items that are crushed , broken or substitutes that we don't like. I was very impressed and will surely order if I need. The items are also very fresh but yes a bit expensive than my regular grocery store.

Good product selection and very courteous delivery

I ordered from Sobey's using Voila and had a really good experience. There was a fairly complete range of grocery items, and I liked being able to add things to the order up until the night before delivery -- I forgot a few things and was able to add them in, the order total was just recalculated.

Everything was delivered as expected, and the driver was really nice. He called a couple of hours before my scheduled time and said that he was in my neighbourhood and could deliver in 30 minutes, which worked fine for me. He even came upstairs in our condo building and delivered the boxes straight to the door, and waited while I checked the order and (on his suggestion) checked that the eggs were not cracked. Really great service compared to some of the deliveries that drop your boxes in the lobby and dash.

I received a discount voucher for using this service, I'm not sure that I would have tried it otherwise since the delivery fee is relatively high. If they had free or discounted delivery for a larger order, that would definitely be an incentive. I may use the service again if I don't want to walk out to our local grocery.

Quality items delivered with friendly service

I received my first order from Voila by Sobeys. Overall, I was quite impressed. There were several items on sale that were significantly cheaper than locations that I could walk to. I have used grovery delivery services before and find the quality of the produce to be quite variable. With today's delivery by Voila, all of the produce was fresh and of high quality. I appreciated that the delivery man called me to give me a 10 minute heads up that he was on his way and promptly called upon arrival to my condo. I would recommend this service to a friend as it was exactly what I was hoping and more. I received a promo through ChickAdvisor where I received $25 off my total bill.

Pros and cons

I received a $25 off $100 voucher in exchange for my review of Sobey's new grocery delivery service, Voila. I am an avid online grocery shopper and have tried both PC and Walmart's versions of this services, which all have their pros and cons, and I would say the same about Sobeys.

Pros: Site was easy to navigate, small selection of Farm Boy and Well products available, no surprise substitutions

Cons: Lots of items out of stock and/or not available online, markup on items, very expensive delivery fee ($7.99)

Ultimately because of the cons, I was not able to fill my cart with enough to meet the $90 threshold for this promotion, and did not place my order, so I cannot speak to the delivery process. I would be more inclined to try again with a smaller threshold and perhaps a smaller delivery fee.