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1211 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
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    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    July 15, 2020
    Ontario, Canada

    This takes the stress out of doing groceries!

    This was my first time doing online groceries and being on the receiving end. I have always had concerns with food safety when it is delivered by a courier. Voila! put me at ease from the moment I saw the truck driving into my street. It is a professional courier who comes with a company branded truck. Inside it, there is a refrigerated area and a freezer area. The food was very well bagged: all the pantry items together, all the refrigerated items together, all the frozen items together and all the personal items together. It made it very easy to either put things into the fridge immediately or place them to the side for isolation.

    The courier was very courteous and punctual. He phoned prior to the delivery to confirm that he would arrive in 10 minutes. He arrived on time and placed the groceries on the front step as agreed upon on the phone, so as to ensure physical distance is maintained. He provided verbal reassurance that all purchased items had been accounted for and nothing would be missing from my order.

    The one area where I would give it room for improvement is the selection of products online available for purchase on voila.ca. There were items that I regularly purchase in-store at Sobeys that were not available online. However, if you're not looking to buy specific products, this is a good option for staying home during COVID-19. It is also budget friendly as there were items on sale which I took advantage of and stocked up on.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.