This takes the stress out of doing groceries!

This was my first time doing online groceries and being on the receiving end. I have always had concerns with food safety when it is delivered by a courier. Voila! put me at ease from the moment I saw the truck driving into my street. It is a professional courier who comes with a company branded truck. Inside it, there is a refrigerated area and a freezer area. The food was very well bagged: all the pantry items together, all the refrigerated items together, all the frozen items together and all the personal items together. It made it very easy to either put things into the fridge immediately or place them to the side for isolation.

The courier was very courteous and punctual. He phoned prior to the delivery to confirm that he would arrive in 10 minutes. He arrived on time and placed the groceries on the front step as agreed upon on the phone, so as to ensure physical distance is maintained. He provided verbal reassurance that all purchased items had been accounted for and nothing would be missing from my order.

The one area where I would give it room for improvement is the selection of products online available for purchase on voila.ca. There were items that I regularly purchase in-store at Sobeys that were not available online. However, if you're not looking to buy specific products, this is a good option for staying home during COVID-19. It is also budget friendly as there were items on sale which I took advantage of and stocked up on.