4.4/5
1211 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.0/5
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    Recommended? You Betcha!
    March 28, 2024

    Convenience at Your Doorstep

    Carefully selected hand picked fresh products from a wide selection of groceries. Order your groceries with a few taps on the app or website. Select from produce, premium cut meats , health and beauty products. Take the hassle out of navigating busy aisles and long check out lines.

    A convenient option if you don't have a car or not in any hurry to get your groceries. Groceries are packed from select locations even though I had a location less than 5 minute drive. I had to wait the following day to get my order. Delivery cost was reasonable and the driver called ahead to confirm I was home as they do not leave the items at the door. My order was carefully packed on arrival. He thoroughly informed me about the service and confirmed I was satisfied with my order before leaving.

    I would caution on visual representation of the items especially produce and meat packaging as they my be smaller physically than on the site.

    Overall this service is convenient for those would like to avoid the store , immobile or has no time to shop due to multiple responsibilities. Few taps on your phone or website and your grocery is delivered to your door.

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    4.0/5
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    Recommended? You Betcha!
    March 27, 2024

    Great!

    It’s such a great service! I liked that voila delivers high-quality groceries to my door, which is great for when I don’t want to brave the outdoors! I was able to order with a discount code, and I’m very satisfied with my experience!

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    5.0/5
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    Recommended? You Betcha!
    March 27, 2024

    Great Service!

    This was my first time using voila, after I got the opportunity to save $25 through Butterly. I put in my order and selected my delivery time. They were prompt and delivered my order on time. They were also very friendly and explained to me the delivery process. Very good customer service. I checked all my groceries and everything looked great. My frozen things were kept frozen, my bread was not squished and my produce was nice. Overall I think this is a great service and was very happy with it.

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    5.0/5
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    Recommended? You Betcha!
    March 27, 2024

    Great experience.

    I was incentivized to try Voilà. The ordering process was fairly simple, and once I figured out how to find exactly what I was looking for, found the process to be quite easy. One item was unavailable in my area at time of ordering, and the site let me know when picking a delivery spot. I appreciated being able to change this right away, instead of finding out at delivery! The delivery charge was minimal which was great! The slots available were next day starting at 5am-this would be really convenient for a lot of people! I received a phone call to tell me they were in the way. I was told which bags had frozen and fridge items. The young man who delivered was very nice. My items are all in great condition. Frozen is very frozen, produce is fresh! All in all, this was a great experience and I’d do it again!

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    5.0/5
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    Recommended? You Betcha!
    March 27, 2024

    Great grocery service

    Voila grocery service for pickup and delivery is such a great option and something everyone needs to try. My items were very fresh and nothing was damaged

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    5.0/5
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    Recommended? You Betcha!
    March 27, 2024

    Excellent

    Easy and efficient way to ordering groceries. Happy to use it again for all my shopping needs. Highly recommend this service to everyone to try out atleast once.

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    5.0/5
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    Recommended? You Betcha!
    March 27, 2024

    Amazing service!!!

    I was gifted a coupon to try the voila grocery delivery service! It was so easy to shop through the app, and the delivery was too notch! They called to confirm I was home, and then explained how the control the temperature during delivery and the checks they do on my groceries! Everything arrived in great conditions, and the produce was perfect! I will definitely be using them again, as sometimes, I just don't have time to even grocery shop, and they make it so easy to shop the sale items, so saving money that way!!

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    4.0/5
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    Recommended? Fugheddaboutit!
    March 26, 2024

    Convenient but items not very fresh

    It’s definitely convenient but the product selection was a bit annoying. Basil did not look fresh. On speaking to customer service they’re refunded 1.82$. The bananas are as green as Shrek. Definitely cannot be eaten until next week. The dragon fruits were awesome though! Would order if in a pinch!

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    4.0/5
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    Recommended? You Betcha!
    March 26, 2024

    Best Grocery Delivery Service

    I was chosen by Butterly to try Viola. I have tried many grocery delivery services and this is by far the best. They pick and pack your groceries with the most care. All my produce was fresh and arrived without any damage. They packed all my frozen foods together and kept the fragile items in another bag. The groceries arrive in a freezer truck and they made sure all my frozen items were still at the optimal temperature before unloading them. The driver called before leaving the store to confirm I was home for delivery. All my items were brought right to me as well. Seems silly to say but I have had other services drop my groceries at end of my walkway on the sidewalk and just drive away. All those extra steps really makes a difference. If you do pay for delivery it is by far the cheapest as well.
    Happy we finally have a grocery delivery company that cares and has properly trained staff. Hope they will become the delivery service for all grocery stores.
    My only complaints are I couldn't find all the flyer deals on Viola site, and when items are sold out you don't know till check out and it is a hassle to go back remove and find a new item.

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    5.0/5
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    Recommended? You Betcha!
    March 26, 2024

    Excellent, would 100% use again

    I was originally skeptical, as I had used other grocery delivery services in the past and they were pretty hit or miss. Not
    Voila! I decided to do the truest test I could think of, so I added some berries into the order. Generally I find the order picker just grabs whatever and the produce quality is pretty poor with other grocery delivery companies. But with Voila, I had the best berries ever from a grocery provider. They also have a delivery pass option that gives you one month of free deliveries, and afterwards you just pay a small fee to get free delivery on all your orders in that month. Delivery looks to be between $4.99-7.99, depending on the time/day of the week.

    Setting up delivery was pretty easy. Although if you want a Friday delivery spot, you do seem to need to book it early. I shopped for my order late on an Thursday afternoon and the first available slot was Saturday at 10:00am. I ended up selecting a 3:00-4:00pm slot, and the delivery driver ended up arriving at 3:52pm. The driver did call me about 10-15 mins before their arrival just to let me know they were close. Once the driver arrived, he was kind enough to give a bit more information about the service, since he had noticed it was my first time ordering through them. The driver also temperature checked the frozen food to make sure it was still a safe temperature. And he mentioned the produce should always be super fresh, as they don't store in a store for your groceries, they pull directly from their warehouse so nothing has been sitting on a shelf for who knows how long.

    All and all I was very impressed with Voila and I plan to use them again in the future. I am grateful to Butterly for giving me the option to review Voila.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.