4.4/5
1211 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    July 04, 2024

    Voila is great

    Voila Meal Delivery Service Review

    Overall Rating: 4/5

    I have enjoyed using the Voila meal delivery service. My experience was significantly enhanced by the coupon I had, which provided a substantial discount on each order. Without the coupon, I might not have used the service due to the high prices and delivery fees. However, with the coupon, I received free delivery, making it more economical.

    Pros:

    • Great Customer Service: The customer service team was excellent. They called each time to inform me of their arrival time and always arrived as promised.
    • User-Friendly Website: The website is intuitive and notifies you if something is out of stock, allowing you to choose substitutions if needed.
    • Weekly Free Products: They offer free products weekly, providing a great opportunity to try different items.

    Cons:

    • High Prices: Without a coupon, the prices can be quite high, making it less accessible for the average customer.
    • Delivery Fees: While my coupon covered the delivery fee, this could be a downside for others without such discounts.

    Notable Features:

    • The website’s notification system for out-of-stock items and the option for substitutions are very convenient.
    • Weekly free product offerings are a nice perk and allow customers to explore new items.

    Comparison to Similar Services:
    Compared to other meal delivery services, Voila stands out for its customer service and website functionality. However, its pricing could be a deterrent without promotional discounts.

    Final Recommendation:
    Overall, I would rate Voila meal delivery service a four out of five. If I had another coupon, I would definitely use it again. However, without the coupon, the service might be too expensive for regular use.

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    5.0/5
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    Recommended? You Betcha!
    July 03, 2024

    Fresh products and friendly service

    Voila was very easy and convenient to use. The produce is so fresh and they always clearly mark the sales of items or if they are out of stock, they suggest alternative products. The delivery drivers were friendly and even returned later when I missed the first call. I will definitely recommend this service to friends and family who don't have time to get to the store. Was well worth it.

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    3.0/5
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    Recommended? Fugheddaboutit!
    July 03, 2024

    Issues with website constantly

    This could be a great service but I have endless trouble with the website and app crashing. It takes me double the time of other online delivery services.

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    5.0/5
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    July 03, 2024

    Voila - Delivery - better than grocery shopping

    I've used Voila multiple times now. They're prompt, the delivery guys are GREAT!! They bring me flowers (when I order them :)) The orders have never had deficiencies. A couple of small items not priced right and the remedies are as immediate as you can get. And the delivery bags are great for all the around the house uses too! Voila delivers - expertly!!

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    5.0/5
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    Recommended? You Betcha!
    July 02, 2024

    Excellent delivery

    I had a great experience with voila, delivery was smooth. I received a call before delivery to check if someone was home as they can’t leave it outside. When the driver came he asked me to check eggs to if they were all intact , had me check the bb dates for the milk. The driver Marko was really nice. About my experience of ordering the groceries on the site was good got some great flyer deals. Produce was really fresh that I received. I wish they had more options in South Asian section. Overall my experience was great , I would definitely recommend trying it.

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    4.0/5
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    Recommended? You Betcha!
    June 30, 2024

    Voila Delivery

    The Voila app was easy to use and search made it easy to find correct items. There are several options to find deals ie; flyer items, promotions etc. The order time slot was 8:00-10:00 am. I received a reminder email at 7:45 am and the delivery driver called at 8:05 am to confirm which unit was mine. He was very polite and, realizing it was my first time ordering, took the time to explain the process. The products are put in sturdy, recyclable brown paper bags. It was a fairly good experience overall. The con would be the prices, which are a bit high.

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    5.0/5
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    Recommended? You Betcha!
    June 30, 2024

    Exceptional delivery experience

    A very good first impression for Viola grocery delivery service. They have a dedicated delivery team to handle their own grocery deliveries. The staff member called me beforehand and rang my doorbell as instructed. The driver was the best I’ve encountered. He even outlined their delivery details and policy. The groceries were well-packed and tidy.

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    5.0/5
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    Recommended? You Betcha!
    June 29, 2024

    Convenient Service

    I got to experience @violà service! During that time of the month when all I crave is sleep due to menstrual pain, @violà grocery delivery arrived just in time with fresh vegetables. No need to go to the store when @Violà selects and delivers the best, just like I would have done myself!

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    5.0/5
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    Recommended? You Betcha!
    June 28, 2024

    Excellent On Time Delivery

    I was pleased with Rahul as a delivery agent. He explained that my groceries came directly from the truck and that no one had touched them in the store. I also loved that everything was temperature tested.

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    5.0/5
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    June 27, 2024

    Great delivery service

    Great delivery service! I has placed an order for a couple of vegetables, fruits, and meat. I was surprised how my produce was carefully selected and packed. I totally recommend this service.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.