Expensive and difficult.

Voila is expensive compared to other options. There was a bag fee with no option to use your own bags. I was offered free delivery but charged delivery. This was a paid review.

Great service

I loved everything about this service. Everything I wanted was in stock, delivery was quick and easy. The person delivering my order was kind and helpful. I will definitely use this service again!

Slow delivery

I was actually very disappointed in this service.
I found the food selection to be very limited and the delivery availability was 2-3 days away and not same day delivery! If I am ordering groceries to be delivered it is out of convenience and necessity and this was just not it.
I also did not like the layout for the website and it took forever to browse to make an order, this was just not for me unfortunately as I have used other delivery services that were same day and were much easier to navigate.

Super easy and quick delivery

I tried their delivery service for the first time and totally loved it. It was so easy to place the order and the delivery was absolutely on time. No complains what so ever. Would absolutely recommend their service.

Great service

A great delivery service. You check over everything before you accept delivery so you get to make sure it’s to your liking. Comes very well packaged. They called a head of delivery to give me a heads up they would be arriving in the next 10 minutes. Excellent service and I will use it again!

Helpful service

I was offered a one month free trial of this service. So far, I’ve only used it once and I have mixed feelings about it. I am comparing it to Instacart which I’ve used before.
Pros: it saved me after a back injury by not having to go to the store. I loved that they used paper bags. With Instacart I end up with a plethora of reusable bags. I liked that you can see the ingredients and the nutrition facts table on the website which you can’t on Instacart. They also make it way easier to compare prices. I think Instacart intentionally makes it difficult to compare. I’ve heard they don’t up charge like Instacart does and I was able to access sales. In the end the total cost was comparable on both services. With Voila, tips are optional compared to Instacart which automatically calculates it for you.

Cons: I hated that I had to answer the door instead of them just leaving it on the step (like I said, back injury). There were many things unavailable when I ordered (spinach, cherry tomatoes), and when my order was delivered I got everything I needed for my recipe except the key ingredient which was out of stock. Unfortunately they don’t give you the option to substitute something. I ordered a cucumber which appeared to have been slightly frozen.

I’ll have to try it a few more times before I decide if I will continue. It is a good service with lots of positives.

So easy!

This service was so easy to use and so worth it! It came fast, so many good deals, and I was able to spend more time on my everyday tasks instead of going to the grocery store. 10/10 recommended!!

Great service, delivery driver was so helpful too

Great delivery service. They delivered on time and even called ahead of time to make sure we were home. The driver was very nice and helpful. Even let me know my product that was unavailable in store and that I didn’t get charged for it

Viola grocery service

Super convenient service for when you don’t feel like going out to brave the weather! Easy to order and to put in all of your information. And quick service as well!

Viola a great option to home delivery

Ordered from Sobeys, chose several items that showed they were on sale in the flyer but several prices did not match the flyer price. Overall, service was good. Not sure the pricing for each delivery is worthwhile for me personally as I have a Sobeys and a Coop within 2-3 blocks.