Missing items, not responding to our email. can of creamy chicken they charged us for it and did not deliver. Not answering us on email. Food costing more and more and voila not delivering the Goods. charged us in full.

Voila order

I ordered for the first time from Voila. I have frequently used Walmart grocery and Instacart so was very used to those systems. I did not find it easy to navigate the website and many things I wanted to purchase that are actually available in this store were not on the website to purchase. I placed my order and received a confirmation email of my order. I did not receive another email, text etc until 30 min prior to my pickup saying my order would be ready at the appropriate time and that 4 of my items had been substituted for other products some smaller sizers at a much higher prices than the larger size I had ordered. I picked up my order and the gal was super friendly and professional. I declined the items I did not want that were substituted and the rest of my order was correct and in good condition. I do not think I will use Voila again however, as I found it very hard to use the website with minimal options available to me for the things I wanted. The other online systems I have used are much more user friendly and interactive with updates etc. about my order(ie. substitutions made ) and Walmart will substitute and not charge you a higher price for the item which is nice.

Convenient but unexpected fees

I used Voila to order all the groceries needed to make my husband's birthday dinner. It was incredibly convenient! I was able to order all the groceries while at work then pick up on the way home. The only drawback was all the added fees. Delivery times all had various fees added on plus a bagging fee was added with no option to remove unless you had the staff rebag at your car. The fees add up, which makes this a service I wouldn't use all the time.

Sobeys Voila was very easy to use and incredibly convenient. We were able to order our groceries from work and pick up on the way home. The drawback is all the added fees. Automatic extra fees for pickup and for bags add up making the service not worth the extra cost.

The price point was not right

I do like having the option to do pick up curb side especially in this environment where safety is paramount. So having the service available is a very very excellent option. I find Sobey’s price point not worth it compared to their competitors, and would prefer to take the majority of my business elsewhere. Not to mention there our compliments brand does not stack up to presidents choice or even great value through Real Canadian Superstore and Walmart.

Pick up service

Not able to access the weekly flyer thru app makes it hard to find sale items and there is a couple days wait time before able to pick up at least here in New Brunswick

Inconsistent

They don’t keep you up to date on the order and/or substitutions. I asked for Italian dressing and rather than substituting for something alike I was given ranch. The pricing was incorrect on the website so after a 30 minute mostly on hold phone call I was told they can’t honour the price that was on the website, but she could edit and correct the website. Thankfully I’ve only done two orders, both were inconsistent but I did them because I had two $15 off coupons. I won’t use them anymore until they learn how to do this better. They need to become more consistent and learn better customer service before I use them again.

Meh

Ordering online was painful. Website didn’t flow smoothly, as I tried moving back and forth between products, the page would reset, meaning I had to look for my items over again. Price wise, the groceries cost at least 20% more here, compared to my normal grocery store.
It was -37 when I picked up. The voila parking spots are out in the main parking lot, meaning my groceries were pushed out in open top bags, making some of my produce borderline frosty. There was no opportunity to swap to my cloth bags. I paid the .10$ a bag fee.
The lovely person who picked my order and brought it out was respectful, friendly, and kind. I appreciated their positive attitude and smile, as it was a frigid day.
With the out of the way parking, making winter grocery pick ups difficult, and the extra costs associated with the store, I’m not sure I’d use the service again.

Quick, friendly, convenient

I am sufficiently happy with trying this service.
It was disappointing that delivery was only in Ontario, but thar may come with once this service grows popularity. Searching for items was a bit difficult, eventually I found everything I wanted.
I liked that I could go back and add items to the order until the evening before pickup date. I'm not sure about having to go through the while checkout procedure for every change in order; but it does state clearly only being charged one time after order is picked up.

Thank you for the opportunity to try this out!

Site needs work. Hard to find regular items.

I am an online shopper and have been since before the pandemic. I live Sobeys so was excited to try Voila but unfortunately getting the items I regularly find in store was difficult and not worth the effort. If I have to go in for some things I may as well go in for all.