Quick and easy grocery pickup with no strange subs

The online ordering system was easy to use and I liked that you are able to sort by sale items. There were no weird subsitutions. I was concerned there may be subsitutions that I didn't want (there is no option to select if you want them or not), but the chat I had with customer service online assured me that if I didn't want the subsitutions I could refuse them at time of pickup. 2 items were not in stock and one was appropriately subsituted with an item that was the same brand/flavor but in a different format (ice cream sandwiches instead of bars). In the past I have avoided grocery pickup because I thought it cost more money, and I was afraid of getting some weird subsitutions. However, I didn't order any produce (mostly pantry and frozen sale items) since I am quite picky when it comes to produce in general. Overall, great experience!

Easy and convenient

Easy to navigate website, quick checkout and your order is saved until next time if you don't place your order right away. Minimal effort and minimal extra cost for maximum convenience.

Fantastic experience!

Wow!! What a great experience with Voila by Sobeys . Ordered online which was a breeze.. very user friendly. Picked a pick up time for 8pm, I Parked and texted and was greeted almost immediately by a very cheerful person who confirmed my name and order and went over my substitutions. She thanked me for using Voila and then proceeded to my trunk to start unloading my groceries. I mentioned I had my own bags and she took mine and re bagged them in.
She advised me that if I had any issues or my food was not top notch to make sure and return for a full refund.
My produce was fresh and delicious.
I will definitely be using this service again.

So Covenient & Easy

This was such a convenient way to do my shopping. The other grocery stores are either far away or don't have curb side pick up that charges a lot for delivery. I have a neuromuscular autoimmune disease & on immunosupressants so very susceptible to any bug, including COVID, so I've been doing all my shopping online and either having someone pick it up from the store that is very far from us or having it delivered from a closer one that charged a lot for delivery. Voila from Sobeys is near by and doesn't have expensive extra charges. My mother picked them up for me, and she realized she forgot her grocery bags (mandated here, no plastic) but when she got there they had everything packed into paper bags for us (I love having extra paper bags, especially at Christmas time. I did a lot of Christmas shopping on this order because this is my last big pay cheque before Christmas, so I don't have any meals to show you, but I'm so so please that this service is here now & so close and helpful. I can't express how helpful this will be for me, a disabled person with mobility issues and a weakened immune system. Thank you so much Voila & Sobeys for this great opportunity!

Easy Peasy Lemon Squeezy!

I have never used a curbside grocery service, I was skeptical, especially because I do love grocery shopping. Trying Voila by Safeway has definitely changed my thoughts on that.
Calgary was expecting it's first real snow of the year and I knew heading out for groceries would be no fun at all. I really wanted to make soup but didn't have all the ingredients.
Tuesday night before bed I logged on to the Safeway Viola site and ordered what I needed. Less than 24 hours later I pulled into the Safeway parking lot, called the number provided and in no time at all the groceries were in my trunk!
The nice guy who brought the bags out - verified the replacement they had to make on the carrots I requested and away I went. When I got home and was unpacking I noticed I was missing one green pepper and the raspberries were a little funky. I emailed Voila with my concerns and was refunded for those items the next day. And because they replaced the carrots I ordered and they didn't have with organic carrots - they also refunded the difference in price, without me mentioning it.
The rest of the food I ordered was correct, fresh and exactly what I would have picked for myself.
This service is exactly what I need especially as we jump in December and all the busyness that's to come.

Impressive!!

With a hectic schedule sometimes doing a simple errand as shopping is not easy!!
First time using the “ viola app” and ever so impressed!!
The app was extremely easy to use and the quick prompt service from the young gentleman bringing out the bags..made everything fantabulous!!
Absolutely loved how he explained the few changes that were made..even though I received that through a message..
A stranger caring you receive the best quality of foods in your order..
He also took the time to load the grocery bags into the vehicle as if it were his own!!
After applying the discount code was quite happy with the final cost!!
Highly recommend this app if you want to save time n receive great quality food!!

Amazing!!

This was the first time using curbside pick up and all I can say was AMAZING! Great quality of foods that they picked, easy to use the website - make changes to the order, save information, easy to find the foods I was wanting, friendly staff when putting it in the vehicle. It was a great experience and way easier than I had thought. I will for sure be doing this more often. As a mom of 3 young kids why did I not start doing this sooner!! Loved it.

Didn’t get out of my car in the pouring rain

Fast service, accurate order. I was only waiting in my car for a few minutes when my groceries were packed into my trunk. Very happy!
My bread was fresh and the groceries were packed in the bags very well.

Great service

Loved the service it was on point and just what I had imaged from such an awesome chain of retailers really went above and beyond my current expectations

Easy

I like this a lot better than pickup at superstore, will definitely be using the service more often now that it is available in our area, easy pick up as well