Quick and easy service

I haven’t used the Voila service before and found it very quick and easy to do. Everything I was looking for was available, and I did the cut side pickup option which was easy. The stall was clearly marked and I did not wait long for my order to arrive.

Voila service delivers but....

Hi, i was selcted by ZButterly to try out Voila and get $25 over a $75+ order including free shipping. The ordering process was good , I know it would be easier on subsequent orders as it saves your favourites etc. The coupon code Butterly gave me didn't give me free shipping at all, it was $4.99 plus tax. The products were selected well, bagged well, i like the paper bags they used, the delivery was in the time window I selected, i received the courtesy call that they were on their way, the delivery was polite friendly and professional. I would use Voila again but only if if circumstances like illness or whatever meant I couldn't go out and shop. For me having to pay the deliver fee when I was told it would be free was a unpleasant surprise. Also I mostly bought only items that were on sale as that matches the flyer prices, otherwise i felt the Voila prices were inflated. Due to this I know won't make Voila one of my regular grocery shopping choices which is too bad. (I am not close to one of the Voila pickup stores). But I am super glad that Butterly chose me to try Voila though!

Voila service delivers but....

Hi, i was selcted by ZButterly to try out Voila and get $25 over a $75+ order including free shipping. The ordering process was good , I know it would be easier on subsequent orders as it saves your favourites etc. The coupon code Butterly gave me didn't give me free shipping at all, it was $4.99 plus tax. The products were selected well, bagged well, i like the paper bags they used, the delivery was in the time window I selected, i received the courtesy call that they were on their way, the delivery was polite friendly and professional. I would use Voila again but only if if circumstances like illness or whatever meant I couldn't go out and shop. For me having to pay the deliver fee when I was told it would be free was a unpleasant surprise. Also I mostly bought only items that were on sale as that matches the flyer prices, otherwise i felt the Voila prices were inflated. Due to this I know won't make Voila one of my regular grocery shopping choices which is too bad. (I am not close to one of the Voila pickup stores). But I am super glad that Butterly chose me to try Voila though!

Easy Peasy

It was super easy to get set up and place an order for delivery. The dropoff process was easy and the driver was very friendly and explained the entire process. The produce was all super fresh and delicate items arrived with no squished items! Frozen items were all still perfectly frozen on arrival!

Voila experience

Comparing to T&T and Superstore online shopping services, Voila provides better packaging and fresher food items. Unfortunately, some of the on sale items on flyer could not be found on the site when I was placing my order. Also, I wasn’t able to add my scene card number to my voila account. Other than that, it’s a good experience and I would use it again.

convenient and service was top notch

Being that service to Alberta is newer, I got the sense that they are still working out kinks.

Relative to the in store experience, I didn't have access to same range of products shopping online. And there seemed to be issues with inventory, as I found some staple items to be unavailable dependant on which days I preferred for delivery on certain days.

I'm not sure if this was a result of a smaller warehouse and inventory on hand to reduce waste, and potentially strict guidelines to ensure freshness.

But onto the upside. Voila really excels when it comes to customer service and freshness.

10 minutes prior to delivery, I received a phone call to confirm I was home.

The delivery person was super friendly, and waited for me to look over all the groceries to ensure nothing was missing and the produce quality was to my standards.

The produce came either shrink wrapped or bagged in a kempt and presentable way, possibly to ensure freshness.

Overall, the delivery fee for one off delivery can be quite spendy. If you were to utilize this kind of service more than twice a month, purchasing a delivery pass would make the most sense. Overall, this service is about convenience and not necessarily about saving money, so overall Voila delivered on exceptional customer service abs delivering fresh produce.

Amazing!

I was selected by @thisisbutterly to try the @voila.ca grocery delivery service in Alberta.

I’ve never used a grocery delivery, only a pick up.
This was partnered with Safeway, which I hadn’t used before.
I have to say that the website is easier than any other I’ve used before. It’s very straightforward to use. The only issue is there’s a bit of a glitch on the website if you scroll down but need to scroll back up (see video), but it’s easily corrected.
I ordered Monday evening and was able to pick a time slot for today Wednesday, as early as 6AM if I’d like! Very convenient for anyone needing their groceries before a work day!
I was called 15 minutes before delivery to ensure I was home. I picked between 11A and noon, and the delivery van pulled up at 10:59. Talk about great service!
The gentleman was very kind and quickly explained the process to me since I was new. He had me check to make sure I was happy with my produce before he left and said nothing had to be substituted, I received everything exactly as I ordered.
All the expiry dates are at least a month away which is great and my produce looked perfect.
I wish I was selected for this a few weeks ago when my hubby was on a road job! With two young kids and it being a cold winter, this is such an amazing service to have handy. I’ll definitely be using it again and am so happy I got the chance to try this out!

Good quality but expensive delivery

The quality of the produce that was selected was good. However the price and delivery charge is quite high. I usually do curbside to save on those charges. I received a free code for $25 off!

Fresh groceries directly to you!

First off, thank you to Butterly and Voila for the opportunity to test out their delivery service. I have used grocery delivery services before. I was put off by grocers charging ABOVE store prices on apps, and heavy added fees plus delivery and tip. I was paying an extra 40$ or more just to have my groceries delivered, so I stopped using the service.
So now Voila has shown up. NO hidden fees, NO crazy added costs, and they have a cheap delivery fee you can pay monthly to get unlimited delivery’s.
I ordered my groceries to be delivered between 9 and 10 am. I got a call 10 minutes before he arrived which was helpful. He showed up at 9:45, handed all my groceries to me at my door and my shopping was done!
First thing I wanted to see was the quality of the groceries. My fruit was fresh and not moldy or old, bananas were quite bruised, but I can’t say if that happened in delivery or if they were picked that way. The only issue I had was I needed ground beef and they were sold out apparently.
The app itself is super easy to use, it categorizes EVERYTHING for quick and easy searches from sales to promotions to your regular sections of the grocery store. There was a few things from the pharmacy I needed but couldn’t get because they weren’t listed on the app, so I was disappointed I had to go to the grocery store after my groceries were dropped off, but it was a quick in and out so I didn’t mind.
I really like Voila, and I will definitely use them again in the future. I highly recommend voila over the competitors as you will be paying the same as you would in the grocery store but you can do it in the comfort of your own home without additional fees and service charges.
The quality of the groceries is backed by a money back guarantee if you aren’t satisfied as well.
Make your life a bit easier, use Voila!

Simple and fast service

Using Voila was simple! We just signed up, put in our order, chose a delivery date and time and Voila! our groceries were here! Everything was packaged nicely. The cold and frozen things were definitely still cold and frozen! We got a call from our delivery driver saying she was 20 minutes away and she was there at that time. And she was very polite and friendly. The only reason I'm giving 4 out of 5 stars is the delivery fee is a little high but otherwise a great service!