Just did my first order with Sobeys/ Voila. Top features that stood out:
1) extremely competitive prices.
2) extremely reasonable delivery charge
3) pleasant delivery driver

And the most important reason I am ditching Metro and now using Sobeys/Voila .... they continue to pay their hardworking employees the “hero wage”! Kudos to you Sobeys

Grocery shopping is one of my favourite things to do, and I usually like to control exactly what goes in my cart, which is why I've never done grocery delivery before. Because of necessity, I switched to online grocery ordering, and I have to say that every other grocery delivery service has let me down in some way... until I found out about Voila! I'm never going back to the others. Big shout out to the drivers, who are always so organized, give a heads up call that they're arriving soon, and are so pleasant and friendly. I thank you guys enough for making grocery shopping exciting again, and super easy. Definitely a service I'll continue to use even post-vaccination.

Can't say enough. Fresh Fast A+ quality. Delivery people are courteous, and check out sensitive items with you before they leave. As a senior, can't say enough to the ease of this service.

Great Service!

We have ordered from Voila many times and we have never had substitutes. We have always received what we ordered. The delivery person always calls about 10 minutes before arriving. They are always on time. Very good service.

Good reliable grocery service

I started using grocery services during COVID. This is the fourth one I tried and it’s the best. I’ve been using it for about four months now.

First, the food. The frozen stuff comes frozen, cold is cold, etc. Never a problem because the trucks have a freezer and fridge. None of the other services have this.

Service is excellent. The driver calls me prior to arriving. They even use my name. They are always friendly.

The app is easy to use. Their are lots of categories with photos and descriptions. You can even get products from Farm Boy and Well.ca.

At first I wanted same day groceries. This service isn’t good for that as you need to pick time slots. What works great is having a regular delivery. Pick the same slot each week. I use 7am-8am Friday morning. Throughout the week I can update my grocery list up until 7:30pm the night before. I’ve never had a problem getting time slots this way. I love being able to add products throughout the week.

Price. It seems fair as the fee is $7.99. I was shopping at Loblaws before so these prices seem reasonable to me. It has been cheaper than other services for delivery.

A nice feature, after COVID, is they will take back their bags. I like the idea of reusing the plastic.

Overall, I’m happy with the service.

We always get our groceries from Sobeys at the store. Since there is a pandemic we tried to order our groceries online through Voila. The online shopping and delivery experience were great. There was a large selection of items but it would be wonderful if you could add some Japanese products such as: SUSHI NORI, MIRIN and DASHI. Hope you could have these items as soon as possible because I'll be needing these on my next order. Thank you

Voila have crushed the delivery game on groceries, efficient, quick, high-quality products at a reasonable price. Delivery was on point and the fruits & veggies were so fresh.

I have now placed three separate grocery orders with Voila.ca, each 1 week apart. The site is easy to use which is important to me as a non-techy senior citizen. I like being able to choose the delivery day and time that I want early in the week and then place my order and add or delete as necessary until the cut-off time. The product range and quality is very good. The actual delivery service is excellent. Refrigerated product is temperature verified as it is taken from the vehicle and I get ice delivered and it is the best! There has been three different delivery persons, each has called 5 - 10 minutes before their arrival and well within the 1 hour window that I chose for delivery. They have each been very courteous, wearing their masks and placing my groceries on the step in front of my door. I will definitely continue to use this service on a weekly basis. The delivery fee charged very affordable.

I placed my 1st order using the app and I was amazed by the ease of use to browse products, I also called they 1- 800 number and received excellent customer service, they applied a coupon for me while I was on the phone and was able to view my order in real-time that the savings had been added.

I had a chance to edit my order within a few hours as well to add last minute items.
I received my last email the night before that my entire order had been picked.
I received a call from the driver to let me know when he would be arriving
This is definitely a white glove service for groceries delivery
Love it so far

Love the service

I really like the sobeys service I tired many other too but so far sobeys is the one of the best they deliver everything fresh and carefully thank you for choosing me to try