Very happy with the quick turnaround in ordering and picking

These guys were very quick in both the ordering and pick up portions of the service. Will (and have already) use this again. Very happy with the choices and the ease of website and ease of pickup

I would recommend this service for people with small children, weakened immune systems. I am a shift worker and i wouldnt avail of this service. The voila program is wonderful and great convenience plus vaule for your money

Useful

It is very nice to just have to pick your groceries up and not have to do all the shopping all of my items that were picked for me were way before the best before date and we’re all in all really good picks.

The person doing the fulfilling makes way too many mistakes with the orders. As well, half my order isn’t fulfilled. Why bother? it’s such crap service?!?

Finally, something made easier!

Using Voilà could not have been easier! So many things to like, less handling of bulky, heavy items, zero human contact, updates regarding unavailable items, simple platform, running total. I can only assume this app becomes more intuitive as it learns my habits. Thanks Sobeys for removing a chore from my to do list!

Great Experience with Viola and Sobeys

We had a great experience trying Viola.
The website was easy to navigate to find the products you need. I especially appreciated the list of common items to help remind me of what I needed.
There was plenty of pick up times available to find one convenient to us. I was happy to see that the pick up fee had a very affordable range depending on what time of day you are looking for. It was only a $2 fee for our time slot, well worth the convenience of not taking the kids into the store.
Pick up itself was easy, just drive to Sobeys, park in one of the designated spots and call/text a number and the employee was out quickly with the groceries. They were very polite and helped bag the groceries into our reusable bags.
I was happy to find that they had no problems finding everything I ordered and tht the quality of the meats and produce was just as good as if I had selected it myself!
Definitely a service I will be using again. Sobeys had done an excellent job of making grocery shopping easy.

I would probably use again

Decided to try Voila as I got a voucher discount code. It’s easy to sign up and the website is easy to navigate and find what’s on sale. I added items from all over including bakery, and frozen depts. I was able to get a pick up time on the same day as I ordered at a time that is convenient.
Received an email update that there were some items not in stock so was not charged for them.
Pick up was easy, just pull into designated voila spot and call the number. It took over 10mins of waiting to get my groceries, and I was the only one there. The order was correct, nothing missing. Some of the items were expiring sooner than I would have liked, like the bagels.

The price point was not right

I do like having the option to do pick up curb side especially in this environment where safety is paramount. So having the service available is a very very excellent option. I find Sobey’s price point not worth it compared to their competitors, and would prefer to take the majority of my business elsewhere. Not to mention there our compliments brand does not stack up to presidents choice or even great value through Real Canadian Superstore and Walmart.

Great Service!

I recently tried voila curb side pick up at sobeys and was really impressed!! I really liked the website and the ease of shopping online for my essentials especially during covid! I was able to navigate through the website and place the items in my cart and check out quickly, no line ups or waiting. On my day of pickup I parked in the designated parking spot and called the number on the sign, less then 5 minutes later my purchases were being transferred from paper bags into my own bags and loaded in my car! I will most definitely be using this service again!!

Voila by Sobey's Makes Shopping from Home Easy

Voila by Sobey's has made grocery shopping for us easier during this pandemic and now we are saving more time for ourselves by not having to go into the grocery store and walk up and down the aisles. We had a few hiccups with our first order but the customer service provided to us by Kim at Voila was 5*, she even picked up on a mistake on the receipt and was able to refund our credit card back.