Great service

I used the Sobeys Voila service for the first time and was very impressed with the whole experience! Ordering was easy on the app and I was kept informed of any changes or substitutions in my order.,,I even got extra large eggs for the same price as large as they were out of stock! I will definitely be using this again!

So easy to use and very convenient

I placed the order the day before and picked it up the next evening. Sobeys emailed me to advise some of the things that I ordered weren’t available and let me know what substitutions they had. The girl that brought my order out was very nice and efficient, loaded my groceries in the car and also made sure I was aware of the substitutions. I would definitely use this service again and recommend it to others.

Great Value!

During these uncertain times, having what felt like a personal shopper made us feel more secure. Delivery was not available in my area due to how remote we live, but having picked out the groceries beforehand and having them placed right in the trunk made for a really quick and easy trip into town. I could see this service being extra useful for a single mom or dad or a family who just can’t get out of the car due to babies or small children, anyone who has anxiety regarding shopping or crowded spaces or someone looking to grab groceries quick after work. Thank you for the opportunity to review this service!

A painless way to shop for groceries.

It was a complete pleasure to just pick up my groceries without ever walking in the store. Excellent now that Covid is a problem. Will use again in the future.

I've tried a few grocery delivery services and none of them come close to the quality of food; accuracy of the orders and friendly delivery than Voila by Sobyes.

I'm now a loyal customer of this service

Viola the easy way to go

I used the Viola app for the first time, it was so easy to navigate and all the items I wanted where found easily. I went to pick up my items drove up and VIOLA came and put them in my car even with masks and COVID you could tell it was with a smile. Best grocery store shopping experience I ever had.

Got home and half my grocery order was missing, I called Voila and they said they would have to do an “investigation” before they would give me my money back. So now they had both my money and the food! Thankfully the store manager listened to me and gave me a gift card. However, I never did hear back from Viola despite having requested a manager call back. I called again after 10 days and told they how disappointed I was with the service. They admitted that they needed to do much better.
As a side note I asked if it was my responsibility to get out of the car and check the grocery order for accuracy in the parking lot, and I was informed that was the responsibility of the store to double check it before bringing it to my car. Many balls were dropped … I will not use this service again !

Voila Curbside Pick Up So Convenient

From the ordering to curbside pick up it was easy and convenient. When I called for my order I requested no bags, the staff member emptied all the bags and put the grocery items in my containers,stellar job. The products chosen for my groceries were as I would have chosen, stellar job! The only thing I would like if we can put a note on order before finalizing order..eg Note of no bags needed

A great grocery alternative

This was my first time using Voilà, however I already had a Sobeys account so all I had to do was login. I was able to add and collect Air Miles as normal.

Sales prices that are listed worked, although multi-prices do not appear to work. Using the checkout process and placing my order was pretty easy. I did have a promo code that I was unable to use. Like other online grocery pickups, you are timed so it it good to have a list or have your online cart filled before you select a pickup time slot.I also miss the option of not being able to use coupons.

Nothing I ordered was out of stock, so I had no substitution issues.I was very pleased the produce selected for me was all very fresh and the sizing was to my preference. I had no issues with anything in my order.

When the time came to pick up my order, the snow had been coming down pretty hard, and even though it felt good not to have to get out of my car, I felt guilty for the Sobeys worker who had to be out in the snow loading my groceries. They were very helpful and friendly.

Voilà is not offered at my normal Sobeys location, but it functions well and a great alternative to having to shop in store when you don't want to, or especially during these times. I also like it for using heavier stuff. I would definitely use this service again.

Inconsistent

They don’t keep you up to date on the order and/or substitutions. I asked for Italian dressing and rather than substituting for something alike I was given ranch. The pricing was incorrect on the website so after a 30 minute mostly on hold phone call I was told they can’t honour the price that was on the website, but she could edit and correct the website. Thankfully I’ve only done two orders, both were inconsistent but I did them because I had two $15 off coupons. I won’t use them anymore until they learn how to do this better. They need to become more consistent and learn better customer service before I use them again.