Good Experience

This process was great. It was easy and pretty user friendly. I recommend it to anyone has kids or mobility issues and prefers not to go into the store.

Great Service

Voila was easy to use and pick up was very quick which I appreciated. It made preparing for my girls night very easy with great products, and great substitutions for out of stock items. I would use the service again for sure!

I love buying groceries from my couch!

It was really easy shopping online for my groceries! I loved that I could sort by on sale items and plan my meals in my kitchen stress free! The pick up was fast and simple and the staff was friendly and loaded my car for me!

Simplify your Shopping

Disclosure: I received a discount off my order in exchange for my honest review. All opinions are 100% mine.

Sobey’s has introduced a new shopping experience for me “Voilà By Sobeys Curbside Pickup”. Pre-pandemic I would not have considered ordering my groceries online, but the pandemic has changed everything, including how I shop.

The first step is to create a free account on the Voilà by Sobey’s website. From there you begin your shopping experience. You will need to select your preferred location and Book a time for pick-up. There is a small service fee for the earlier times during the day and the times between 7:00-9:00 are free. The time slots are set for 1 hour times slots. I like that there is a window of time in case I am delayed at one of the children’s activities. There is a time limit to place your order so be sure either create a list, or complete your orders in time.

There are a few options to make your shopping experience easier. You can make a list and add to it throughout the week and place your order from it when you are ready. There is also an option to add an item to your favourites and quickly identify the items you purchase week to week. If you have an item added to your Favourites it will also show you when you last purchased the item.

The search feature isn’t as simple as I feel it should be. For instance, when I was looking for ground turkey the day I placed my order none appeared in the results, even though I knew they had some in stock as I went in to compare prices earlier that day. Today when I searched for the same item, using the same key words, it showed up in the results. There are also categories on the side to search as well as a the ability to filter items.

Product sale prices are reflected in the search results, although it appears that some deals are missing. Again, back to the ground turkey, in store if I purchase 2 the price is $5.00 but regardless of how many I purchase online the price remains at $6.00. Perhaps the price will change after the checkout process is completed.

Placing the order was easy, we simply followed the steps on the checkout. We were able to add our discount code during the process and apply it to our order. Your total isn’t finalized until the store ‘picks’ your order as produce items (and perhaps others) could possibly be different than estimated. We received an email notification when our items were picked.

We had to contact customer service and it was very prompt and helpful and quickly corrected our problem.

Pick-up was easy, although initially we went to the wrong spot. The groceries were neatly packed in brown bags.

Overall, I am satisfied with the process. It will be useful if there are restrictions set in place again because of the pandemic, but for my family we will most likely continue shopping in store as we like to choose our own produce and meat products. For someone who is shopping for someone else or struggles going into stores “Voilà By Sobeys” would be an excellent option.

Convenient and fast

Grateful to have this service provided at Sobeys now, as it's the closest grocery store to my home. I would drive further away for the convenience of curbside pickup but now I won't have to!

Very easy and simple

I like how easy ordering online was. Very smooth and easy to understand. It saved a lot of my time as I am a busy single mom. I definitely recommend this anyone.

Good experience overall

When comparing to other curb side pick-ups this one was top notch. Even with all the sale items I selected only 1 item was not available which was a nice surprise and was offered options to get similar items. Staff was professional and helpful, I was kept informed throughout the process and was given plenty of time to edit my order if I needed. Pleasant experience *****

Voila Curbside Pickup - so easy to use!

I tried Voila Sobeys for the first time, and found it was very easy to use. The prices were a little higher, but the convenience made up for it! The website was easy to navigate, and I was able to choose a Free evening time slot. On my pickup day, It was pouring out, and I loved the fact I did not even have to leave my car! My order was brought out to me with a quick call from the parking lot, and were loaded into my trunk! A couple of my items were substituted, but they made sure to check with me to ensure that was ok. Overall, I was pleased with this service, would recommend it, and would consider using it again!

Convenient

I tried out the new Voila curbside pickup service at Safeway. It's convenient and easy. The clerk that dropped off my groceries was pretty nice. Explained that they weren't able to substitute one item so instead gave the smaller bottle of it for me free instead. There was an issue of them accidentally substituting a more expensive item which they usually don't do so there was an email the next day telling me that there won't be an extra charge and refund will be given back to me. There is a pick up fee for the daytime but there are two hours in the evening where they provide free of charge. If you have kids and want to avoid the charge it might be an inconvenience since it is right almost during the kids' bedtimes.

Easy ordering and quick pickup

Had a great overall experience with Voila. The products were easy to find on the app and was nice to see what was on sale. Pick up was really quick and the delivery person was very friendly. I had one item that they couldn’t fulfill which I thought was pretty decent compared to the handful I normally get with Superstore pick up.