So easy!

I was so pleased with Safeway’s Voula grocery service curbside pickup. From crafting my account to picking up my order, the entire process was seamless. After creating my account, I easily found my pick up location and was able to pick a time slot for the very next day. I appreciate that so much as most grocery stores seem to have pick up times in the following week. The search function on the site is super easy to use. You can search by department, sale items, or just type in the product you are looking for. Once you add items to your cart, checkout is a breeze. I received a confirmation email that my order was received. I chose a morning pick up time and received an email shortly before the time indicating my order was ready for pick up. When I pulled into the Safeway parking lot, it was very clear where to go to pick up my order. I pulled into the slot and sent a text message to the number on the sign with my spot number. This is the only part I found a little strange. No one asked my name or order number. I guess I would assume I had the only order during that time slot or someone would have asked right? I received a text back saying they would be out shortly. After a few minutes, here came my order. The gentleman was very kind and let me know there was one item out of stock. He loaded everything in my car and off I went. This was a seamless experience. So incredibly easy and definitely worth the small convenience fee. I can order groceries from the comfort of my own couch and have someone pack it all up for me! I would definitely use this service again and I highly recommend it!

Easy Peasy, Lemon Squeezy!

The website was well organized and the popup menu was very easy to navigate. It was very easy to find the foods and items I wanted to purchase. I only had one item substituted and it was somewhat easy to add to the order after it had been placed. The first addition went through, (block margarine/substituted with tub)but the second add-on did not (laundry detergent and liquid fabric softener) It is a service I will use again. I called once I got there, it was easy to find where to park, it was brought out quickly and everything was placed carefully in the vehicle.

Great service and produce

Being a busy mom of a one year old baby, find it hard to get to the grocery store to do our family's weekly shopping. Found this service to be really useful, produce were fresh, delivery person from the store was easy to reach, friendly and fast.

Have already used again!

Amazing service!! I've been dreading grocery shopping lately with all the overcrowding which I used to LOVE grocery shopping. This was so handy and helpful. The man "Kevin" who loaded the bags into my car was so knowledgeable and friendly. It's so easy to choose and see what's on sale. Very stress free I get everything on my list and don't over spend while browsing as I usually tend to do. I was skeptical at first about pick up services as I didn't know about how they picked the produce and things but they did such an amazing job! I have already used the service again and recommended to family and friends.

Easy to use but needs more options on app

Safeway review

The voila app is so easy to use. It has options that other online grocery apps don’t have like adding all my favourites to my grocery order with just one tap. And it’s easy to remove or add/adjust items. But …

For example with Granny Smith apples the app selects a 3 count so if you want 6 then you only have to tap twice. This is convenient if you want your apples in a multiple of 3. But I usually buy 7 so we have one a day for the week. So this is convenient that I don’t have the tap the button for every single apple but it’s also limiting. And there is no spot to make a note saying “please add one more apple”

I usually need to make adjustments on my online orders or make notes on certain items. Certain items I don’t want substitutions and I can’t find any spots to say no substitution on a single item or the whole order. I also like to make a Thank You note on my orders and there is no spot of this.

My groceries were packed in paper bags and even offered to unload the paper bag into my containers but it was raining and I didn’t want the employees to be getting even more wet transferring. And paper bags are so much easier to recycle than plastic.

Overall I enjoyed using the Voila app but it needs to have more options added for me to be able to use it for more that just special items that maybe I can’t get anywhere else.

My Safeway that I picked up at had excellent quality of produce and the substitutions that I received works out great. I really like that I could text the phone number with what stall I was parked in and what my order number was and they just came out. Very effective and time saving.

I received a discount on my order for this honest review.

Quick, easy grocery shopping!

Voila was very easy to use and had great service. Only one item was out of stock and they replaced it with a similar item and then confirmed with us that it was okay before they gave us our groceries. Was contactless, easy and will use again!

So Convenient!

The main reason anyone uses a grocery pick up service is for convenience. Well this one was amazing! My order was ready on time and only had 1 substitution. Everything was bagged perfectly and nicely. The guy that brought my groceries out was really nice and even asked about how I heard of Voila and how I liked it. Here's a tip. Depending on when you want to pick up your groceries there is a fee. To avoid a fee, pick a time during Mon-Thurs and in the morning. My pick up was free!

Experience with Voila

I was accepted to receive a $25 coupon code to try the new Voila curbside pick up with Safeway. We ordered our normal for what we select of groceries which includes: meat, fruit, vegetables, some snack foods, and canned items. The pricing was a little higher than what we normally get with Walmart curbside. The website was easy to use and find the items I wanted to add to the cart. I found it interesting that in certain time slots you would have to pay to pick it up at that time. I assume that it’s during busier times but I just found it a little off putting that I would need to pay an extra fee for those times. Checking out was straightforward much like any other site you purchase from. We went and parked in the dedicated spot in our time slot and called the number listed to wait for an attendant to bring our groceries. We waited for about 10 minutes and then the lady loaded the groceries in our vehicle. She was very friendly and that part was enjoyable. When we unloaded our groceries at home we had everything we ordered and everything looked okay. A couple days later though our lettuce was spoiled even though the date was still several days from the time it spoiled. Now I don’t blame the service for this but this is just one of the downsides of someone else picking out your groceries. The biggest thing I would say I disliked was that days later after I had already picked up my groceries I looked at my bank account and there was a credit and a withdrawal in my account from voila/Safeway in a larger amount then I put through on the site. I’ve used Walmart before and they have done this as well however it’s because if something goes on sale they credit you money not take money away. This service took additional money and I have no explanation for why. The best thing about the service is the convenience and the friendly staff. I personally will not be switching to voila by Safeway. I do appreciate the opportunity to try the service though!

So convenient!!

We decided to try Voila after basketball the other night . We were impressed with the quality of the product they picked out for us :) they even took a dented box into consideration when packing them up!!
We will be using this service again!! The girl that brought it out to the vehicle was super friendly as well :) Thank you!!

Fantastic

I completely forgot to take pictures , so sorry ! I was SO impressed with just how quick and easy this was ! Found what I needed & Voila , it was ready very quickly , time slot scheduled & then I picked it up ! You get there , text or call the number on the parking sign . SO simple !! The girl who brought it out was amazing , so sweet & polite ! It will bring me back to do this again & again ! So much time saved ! Thank you so very much !