Quick and easy grocery pickup with no strange subs

The online ordering system was easy to use and I liked that you are able to sort by sale items. There were no weird subsitutions. I was concerned there may be subsitutions that I didn't want (there is no option to select if you want them or not), but the chat I had with customer service online assured me that if I didn't want the subsitutions I could refuse them at time of pickup. 2 items were not in stock and one was appropriately subsituted with an item that was the same brand/flavor but in a different format (ice cream sandwiches instead of bars). In the past I have avoided grocery pickup because I thought it cost more money, and I was afraid of getting some weird subsitutions. However, I didn't order any produce (mostly pantry and frozen sale items) since I am quite picky when it comes to produce in general. Overall, great experience!

Quick, friendly, convenient

I am sufficiently happy with trying this service.
It was disappointing that delivery was only in Ontario, but thar may come with once this service grows popularity. Searching for items was a bit difficult, eventually I found everything I wanted.
I liked that I could go back and add items to the order until the evening before pickup date. I'm not sure about having to go through the while checkout procedure for every change in order; but it does state clearly only being charged one time after order is picked up.

Thank you for the opportunity to try this out!

Easy and convenient

Easy to navigate website, quick checkout and your order is saved until next time if you don't place your order right away. Minimal effort and minimal extra cost for maximum convenience.

Fantastic experience!

Wow!! What a great experience with Voila by Sobeys . Ordered online which was a breeze.. very user friendly. Picked a pick up time for 8pm, I Parked and texted and was greeted almost immediately by a very cheerful person who confirmed my name and order and went over my substitutions. She thanked me for using Voila and then proceeded to my trunk to start unloading my groceries. I mentioned I had my own bags and she took mine and re bagged them in.
She advised me that if I had any issues or my food was not top notch to make sure and return for a full refund.
My produce was fresh and delicious.
I will definitely be using this service again.

Safeway flyer is different than Voila flyer

While I appreciate being gifted a voucher to use to try this service, I was not very impressed with it. Part of my order was not in stock/ unavailable. The other part of my order was substituted for other products that were more expensive. When I called customer service at Safeway, I was directed to call Voila. So I did & was advised that the Safeway flyer is different than the Voila flyer. So just watch your prices because if it isn’t in the Voila flyer, the price could be different. Other than that, the lady who picked my order and brought it out to my vehicle was nice, professional and packed everything up for me which I appreciate.

Very easy process

I used this service for the first time and it was pretty good, I didn't have any substitutions and the fruits and vegetables that were picked are the same that I would pick for myself. It was ready on time and was a simple pick up process. The only thing I didn't like and wish I would have known is the Air Miles offers that are offered in store (in the flyer) or through their My Offers program do not apply to these purchases. Only the 1 air mile per $20 unfortunately. I also didn't like the bags, they charge you for bags automatically - they did ask me if I wanted to switch the items from the paper bags to my reusable bags, but it was freezing outside and busy so I felt obligated to take the bags. I also think I would have been charged regardless. Other than that it was a good experience.

So Covenient & Easy

This was such a convenient way to do my shopping. The other grocery stores are either far away or don't have curb side pick up that charges a lot for delivery. I have a neuromuscular autoimmune disease & on immunosupressants so very susceptible to any bug, including COVID, so I've been doing all my shopping online and either having someone pick it up from the store that is very far from us or having it delivered from a closer one that charged a lot for delivery. Voila from Sobeys is near by and doesn't have expensive extra charges. My mother picked them up for me, and she realized she forgot her grocery bags (mandated here, no plastic) but when she got there they had everything packed into paper bags for us (I love having extra paper bags, especially at Christmas time. I did a lot of Christmas shopping on this order because this is my last big pay cheque before Christmas, so I don't have any meals to show you, but I'm so so please that this service is here now & so close and helpful. I can't express how helpful this will be for me, a disabled person with mobility issues and a weakened immune system. Thank you so much Voila & Sobeys for this great opportunity!

Voila Safeway Pick Up Service

It was easy to make an account, and easy to use the website to choose my products. I didn’t find it very different from other pick up devices, except that there was a fee to pick pick up, even with a minimum purchase. It took about 7 minutes to get my order once I pulled up. There was one item unavailable, and one substitution made. It is a convenient service.

Easy Peasy Lemon Squeezy!

I have never used a curbside grocery service, I was skeptical, especially because I do love grocery shopping. Trying Voila by Safeway has definitely changed my thoughts on that.
Calgary was expecting it's first real snow of the year and I knew heading out for groceries would be no fun at all. I really wanted to make soup but didn't have all the ingredients.
Tuesday night before bed I logged on to the Safeway Viola site and ordered what I needed. Less than 24 hours later I pulled into the Safeway parking lot, called the number provided and in no time at all the groceries were in my trunk!
The nice guy who brought the bags out - verified the replacement they had to make on the carrots I requested and away I went. When I got home and was unpacking I noticed I was missing one green pepper and the raspberries were a little funky. I emailed Voila with my concerns and was refunded for those items the next day. And because they replaced the carrots I ordered and they didn't have with organic carrots - they also refunded the difference in price, without me mentioning it.
The rest of the food I ordered was correct, fresh and exactly what I would have picked for myself.
This service is exactly what I need especially as we jump in December and all the busyness that's to come.

Impressive!!

With a hectic schedule sometimes doing a simple errand as shopping is not easy!!
First time using the “ viola app” and ever so impressed!!
The app was extremely easy to use and the quick prompt service from the young gentleman bringing out the bags..made everything fantabulous!!
Absolutely loved how he explained the few changes that were made..even though I received that through a message..
A stranger caring you receive the best quality of foods in your order..
He also took the time to load the grocery bags into the vehicle as if it were his own!!
After applying the discount code was quite happy with the final cost!!
Highly recommend this app if you want to save time n receive great quality food!!