Fast and Convenient

With ease and speed I placed my order mid morning and went about my day. At my appointment time I drove to my Sobeys location and parked in the designated parking space. I called the number listed and within minutes my order was placed in my vehicle and I was on my way again. The quality was great too! Fast, easy and convenient!! Highly recommend!

Fast and convenient for the busy mom!

A great way to make your grocery run fast and efficient! With a new baby at home, there is little time for me to shop for groceries. Voila makes it super easy for me to pick up my groceries and get home fast to my newborn! So convenient!

Hmm

Was kinda disappointed, but more so that what I like to purchase in store was not available or was hard to find using the viola site. If in future it changes I might use but in the meantime uber eats corner shop or instacart nwets my needs a bit better.

Fast and efficient.

Ordering was very easy; I really appreciated that the sale/flyer items were clearly marked as such and presented up front. Wide range of pickup times, many of which were for no additional charge (a huge bonus for me). Fast, friendly service; arrived about 6 minutes into my 1 hour pickup window and the order was brought out right away. I hadn’t indicated I would bring my own bags but the person who brought them to my car saw the bags in my trunk and asked, so I said yes and we quickly transferred them from paper to my cloth bags and my pickup confirmation email already had the bag charges eliminated. A couple of suggestions for the order form: I may have missed it, but I didn’t notice a place to indicate “no substations” (I didn’t get any, but would have said no) or “additional comments” (for example, “green bananas if possible” (mine were fine). Again maybe I missed those options but on reflection thought they’d be useful. Thanks for the opportunity to try and to review; I likely never would have tried it otherwise and now that I have I may well do so again. Thanks! (Photo of the spaghetti sauce made with the extra lean ground beef purchased that day!)

4 out of 5 vegetables ordered are expired/rotten

I received a $25 voucher from ChickAdvisor to use towards an order of $100 or more in exchange for providing an honest review of Voilà Curbside Pickup. I used it at the Safeway at Willingdon and Hastings in Burnaby.
The service was courteous and prompt. The ordering on the web site worked well. However, when I brought the groceries home I found that the bag of spinach I ordered was past the best before date, mushy and smelled like fish. 4 of the 5 other vegetables in my order were also mushy or rotten. I still needed to have more than 1 vegetable for the week, so I took these products back and went in the store to do my own shopping, which defeats the purpose of curbside pickup and uses twice as much gas, as well as forcing me to shop at a more expensive grocery store than I would normally use, at a time when I would not normally go in the store because there are too many people present.
In the store, I found that for all of the vegetables I had chosen except one, every single one in the store was also expired or rotten. I was under the impression that Safeway had better produce than other, cheaper grocery stores in the area but after this experience I can say this is no longer the case, at least for this store. I found other vegetables that were passable and took them and their rotten counterparts to the customer service counter to discuss this. There was no one behind the customer service counter and several other annoyed customers waiting. One of them made her own exchange and then left the store unchecked. Over the next 10 minutes I left this counter periodically to find help and flagged down no less than 3 employees to ask if anyone can provide customer service, and they announced this over the PA system at least 4 times, but I still waited for 10 minutes before an employee came to the counter. She didn't know what to do about the voila service so after agreeing that my vegetables were rotten, she tried calling someone and then just said, whatever, you can replace them with something else if you like but we can't provide bags. I was frustrated by this time so I took the items I had found and left the store, even though they were not the same price as the items they were replacing.
If it's not already clear, I would not recommend this service or this store in any way. My family is high risk due to medical issues and I have been using pickup services or only going to stores at the time they open to avoid exposure. In addition to being completely a waste of time and money, this "curbside pickup" trip is the most exposure I've had to COVID in 2 years.

Great pics. Time saver!

All of the pride us I chose were available. It was super easy to access the website and choose my items. The produce I chose was carefully picked. Friendly staff!

Amazing

I liked it, amazing products, amazing easy service, it make my day..I am a mum so it was much easier to me specifically in this weather to use..thank you so much

Easy to use

This service was very easy to use. The Voilà site was user friendly and it only took me about 20 minutes to choose my groceries and book my timeslot. When I picked up my groceries at the Safeway in Vancouver, the staff was helpful and made the process quick (under 10 minutes). The selection of groceries was decent and fresh. No worries there.

So easy!

So easy! The website is easy to navigate and place orders. I only received one substitution and the produce I received is fresh. Will definitely use this again as it was convenient and fast! I don’t like going into stores anymore as it’s difficult with 5 kids!

So easy and convenient!

This really worked well! The website was easy to navigate and I had no problems getting a time slot and finding the things I needed to order. While I was running other errands today someone else was picking up my grocery order! At the arranged time I arrived at Sobeys, sent a quick text and then Voila! my grocery order was brought to my vehicle, the clerk even packed it all in the bags I had. Could not have been easier!