4.4/5
1211 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.0/5
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    Recommended? Fugheddaboutit!
    October 06, 2020
    Canada

    Expensive service but nice

    I received a discount to use this service from ChickAdvisor. Unfortunately I think Sobeys is an expensive grocery store so it wasn't really much of a discount in the end.

    It was quick. I ordered my groceries at 7pm and had them delivered the next morning before 10am. The driver was very pleasant and courteous and contacted me 15 min before arrival to confirm.

    One thing I didn't appreciate was that I couldn't order all the groceries I needed. Some items were out of stock (like celery??) so I still have to go back to the store to get some items. Not that convenient after an expensive delivery ($8 fee).

    Wouldn't use this service again. I can easily go to the store myself.

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    4.8/5
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    Recommended? You Betcha!
    October 05, 2020
    Ontario, Canada

    Loved the service!

    I really loved the idea of having my groceries delivered to me!! Skip the line ups in this crazy times and order through VOILA BY SOBEYS!! What impressed me the most was the whole process- From the time you send up your online order to the delivery process. everything was so User friendly, simplified and processed on proper times. I was amazed to know their groceries are packed by robots which means minimal point of contact- who wouldn't love that at this time. You receive a phone call when the driver is on route for your home and all the bags are dropped to your front door. Even the bags were packed to separate the ones that go in freezer versus the fridge and pantry ones. I really loved the whole experience and would definitely order again.
    PS. I did receive a discount as part of a Product Review Club offer.

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    3.7/5
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    Recommended? You Betcha!
    October 05, 2020
    Ontario, Canada

    Convenient Groceries!

    During this time (COVID), having your groceries delivered is a great option and it is awesome that Sobeys now offers option! The site was easy to use and the delivery was quick! Overall I still prefer the in-person grocery shopping experience to pick out the preferred produce however this is a good option for busy families!

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    2.7/5
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    Recommended? Fugheddaboutit!
    October 05, 2020
    Ontario, Canada

    Cannot deliver in some areas

    Sadly, I could not complete this offer because Voila by Sobeys does not deliver in my area. I tried inquiring over the phone as well but they are limited on shipping to specific places at the moment.

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    3.8/5
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    Recommended? You Betcha!
    October 01, 2020
    Ontario, Canada

    Grocerys To Your Door

    An easy way to shop and not pick up those extra items as you browse the aisles. The only downside is you don't get to hand pick the items so if your picky with your produce this might not be for you. Overall I great way to shop while in the middle of this pandemic. I will continue to grocery shop online.

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    4.8/5
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    Recommended? You Betcha!
    September 30, 2020
    Ontario, Canada

    Amazing delivery service!

    I have used Voila by Service three times and have found it to be the best grocery delivery service available in the GTA. With the second wave of the pandemic, I am using the service more and more to do my weekly shop. Their customer service is excellent, and I like that you can modify your order after it has been placed. Overall I would recommend this service! The delivery fee is worth it considering the time-saving and convenience!

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    5.0/5
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    Recommended? You Betcha!
    September 29, 2020

    Amazing delivery service!!!

    I have used their service during the early months of the pandemic of Covid and I must say that I am very impressed with their service and will use it in the coming winter months! I have used their service at least 3 times and each delivery was done in a professional manner and would highly recommend their service to anyone looking for a fast and efficient delivery!!!

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    5.0/5
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    Recommended? You Betcha!
    September 29, 2020

    Impressed with the professionalism of the driver and easy website nagivation

    1) Easy to navigate the website to order
    2) Sale items were under their own tab
    3) Some items were available from Freshco, Farmboy and Well.ca
    4) Individually wrapped/ packed
    5) Grocery was delivered on the day and within the time slot I selected.
    6) I received a call when grocery was on the way
    7) Driver handled my grocery with proper protection gear (mask/gloves).
    Overall, I was pleased with my experience.

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    4.0/5
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    Recommended? You Betcha!
    September 29, 2020

    High quality alternative

    First time using a grocery delivery service and I am very impressed with how easy the whole process was. Website was convenient and could easily navigate. There was a wide range of delivery times available and I appreciated the driver giving me a 10-15 minute estimated arrival time so I wasn't waiting around. Delivery was no contact and drivers were in full PPE, with masks and gloves. I would recommend and look forward to using the service again!

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    5.0/5
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    Recommended? You Betcha!
    September 29, 2020

    fast, efficient and fresh

    this service is as promised. Fresh produce, fast service and efficient. Im glad sobeys decided to do this, especially during these times. It's hard to ensure that you get fresh when ordered from the store but to get directly from the warehouse made a difference

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.